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Lost all audio after May, 2021 Windows 10 update!!!!

At some point, after the May update I lost all PC audio! I've done all the 'no sound' troubleshooting suggestions from Microsoft and everywhere else. I reinstalled all audio drivers, you name it. I even shut down my MSI onboard HD audio in bios and purchased a

Soundblaster Audigy RX sound card, No dice. bought Driver Booster Pro and updated them drivers. Wasted cash!

It's as if the sound just can't get to my output jacks. Foobar doesn't work, NO audio!! You can see the level meters pulse when you test the sound devices. When I unplug the connectors going to my preamp, they pop and buzz so I know the cables to the analog stuff are hot.

I NEED HELP AND I NEED IT FAST!! I'm starting to TWITCH!! I believe it's Microsoft's doing.

                

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Then please go back and read my last post about how to do a Clean Install so it not only fixes the problem, but you don't have any further problems going forward. I went on about this for six or seven paragraphs to emphasize how important it is to get it right. I'm not sure why you'd reply asking me if there's anything else you can do.
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Retired 2023, thirteen year daily forums volunteer, Windows MVP 2010-2020

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Excuse me please, I probably just don't understand. What I assume you mean is the in place reinstall I did kept my programs and settings so the problem could be in there, and the recovery reinstall, although it removed all of my programs leaving only my data might ,still have left something behind. If I do a clean install downloaded from the link you supplied and reformat my hard drive just prior to installing, would that do the trick?

Michael

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Michael, as I explained a Clean Install is the best install one can have and gets rid of all problems providing you follow the steps, tools and methods given in the tutorial.
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Retired 2023, thirteen year daily forums volunteer, Windows MVP 2010-2020

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I'll get on it. I will let you know how it goes.

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Remember to make the Clean Install count because it's an investment that will assure no further problems at all if you stick with the steps, tools and methods given which include everything that works best in WIndows 10.

So read it over and make notes of any questions you have first as I am the author and will guide you personally if needed.
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Retired 2023, thirteen year daily forums volunteer, Windows MVP 2010-2020

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Clean install completed. NO SOUND STILL!

Unless you have some new idea, it is looking like it could be a motherboard problem.

Like I said, I've installed a new sound card to try and solve this so I don't suspect that. I have the latest bios firm wear.

That is all I know to try.

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Have you tried all available drivers - old and new - for the sound card, from the manufacturer's Support Downloads website?


If so and it still doesn't work after a Clean Install then I agree that it seems to be a problem with the motherboard if other sound card works.
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Retired 2023, thirteen year daily forums volunteer, Windows MVP 2010-2020

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Well, let me grab a new motherboard and I'll let you know.

I really appreciate all your time and attention on this.

Thanks,

Mike

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I'm glad to help, Mike. I wish this one was easier. But at least we eliminated everything else so you don't feel changing hardware is unreasonable.

Keep me posted on your progress as I will be here to help until the case is resolved.
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GrainbarinX, you are not the only one with this issue, I have tried the same you have done and stopped when I was asked to re-install windows. If you boot your machine with a Linux USB drive you will notice that the audio worked properly. Microsoft support spent about an hour trying to fix this with me but in vain. HP support guys came to check the machine, booted it with an older version of windows and the sound worked. It is the new update that messed up everything ... or ... the audio hardware manufacturer's driver is not compatible with Windows 21H1. Now for all my online meetings and conferences, I need to use my phone and PC. I am a sitting d u c k for now and lack of ideas.

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Last updated February 4, 2025 Views 4,777 Applies to: