Can't Upload Gamerpic

Hello Saturn,

We split the reply from the post to tailor our support to you.

It is understood that you're experiencing trouble in being able to upload a custom gamer pic as you have already tried this through multiple devices.

Unfortunately, the process of uploading the image is not managed by us here on the forums and would have to undergo said process in order for it to be uploaded.

Have you attempted to try a different custom image in a test to see if maybe it is the logo causing the issue?

It might be referenced at this time our Microsoft’s Code of Conduct Explained for Xbox Live Customers which does mention the following:

Don’t pirate or use another's content without permission. For example, don't:

Use another's intellectual property without permission (e.g., copyrights, trade secrets)

Clarify if you have attempted this and let us know the results.

Best wishes!

Thank you for the reply. How long is it supposed to take for a picture to be reviewed? 

I've tried uploading this generic image and haven't seen any change as yet. 

Hiya Saturn,

Thank you for contacting Forum support.

Just as XBF Javier R has posted above that In the Code of Conduct it says:

Don’t pirate or use another's content without permission. For example, don't:

• Share content more broadly than you're allowed to share
• Use another's intellectual property without permission (e.g., copyrights, trade secrets)
• Play any illegitimately obtained software or pirated games
• Play a game before it has been authorized for play on the service

The time depends on what is found based on the image posted as stated in this link: Changing your Xbox One gamerpic

"It might take a little while for your custom picture to appear while we verify it’s OK. (If it’s not, it’ll be reverted to the last gamerpic or avatar you were using.)"

Hope this helps.

Hello Saturn

gamerpic. (You'll need to select Switch to gamerpic first if you're replacing your avatar with a custom image.) Select Upload a custom image and choose one to use from your connected device or OneDrive.