The App Tells Me Some Weird Stuff

some context first:

I have been using the Xbox App for like 6 months, everything ok, but, this week, when I did upload a profile image from my phone, the next day it was erased (the image did not contain sexual or gross content anyway) then, when I tried to upload it again, the app tells me, in a text box, that I need an adult account, but my account is for adults, OR, how I make my account “For adults”?

The image is for christmas purposes, dont ruin it, thanks. 

Sincerely Yours, ya boy, bgd.

Answer
Answer

It's up to a parental account to make the account adult. 

Also, all profile pictures have to be in appliance with Xbox Terms of Service and follow the rules.

If the profile picture was deemed inappropriate in any way, it won't be posted. 

No gods or kings, only men.

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Answer
Answer

Hello Cage,

We understand that you're experiencing an issue involving the uploading of an image for your profile picture explaining that there are child account parameters blocking the account from making this change.

This message would not be received unless it is in fact a child account, but we have some suggestions here for you.

Follow the steps provided through our Xbox One online safety and privacy settings for parents and children for direct assistance with this issue.

Try the provided link and let us know if this works.

Best wishes!

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Last updated June 3, 2020 Views 47 Applies to: