Xbox App Update Issue on Windows 10

Hello there! This is Paul P, an Independent Advisor.
I hope you are having a good day today despite the concern you are having right now.

I understand that you are having issues with app update.
No worries because I am here now to help you out.

Here are some steps you can try to fix it:

1.Make sure your Windows 10 is fully updated. Go to Settings > Update & Security > Windows Update and click on Check for updates. Install any available updates.

2. Run Windows Store Apps Troubleshooter:
Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
Click on Windows Store Apps and select Run the troubleshooter.
This will automatically scan and fix potential problems with the Microsoft Store app.

3. Repair and Reset the Xbox app:
Go to Settings > Apps > Apps & features.
Find the Xbox app and click on Advanced options.
Click on Repair first. If that doesn't work, try Reset.
This will reinstall the app while keeping your data intact (Repair) or completely reinstall it (Reset).

4. Check Date and Time Settings:
Ensure your PC's date and time are set accurately. Go to Settings > Time & Language > Date & time.
Set the time zone automatically or manually choose the correct one.

5.Restart your PC.

Hoping for the best that this'll update your app smoothly because we want you to have a wonderful gaming.

Kindly get back to me with the result and updates because we want to help you out on this matter further.
Thank you very much.

Please keep safe always because I truly care for you.
May your life prosper with happiness! Have a magnificent day ahead!
Be healthy and safe at all times.

Dear Paul,

I hope this message finds you well. Thank you for your previous suggestions regarding the issue with app updates. After following the steps you provided, I am still encountering the same issue. I ran the Windows Store Apps Troubleshooter, and I received the following result (screenshot attached):

• Unresponsive or crashing apps: Not fixed

• Temporary Internet files location has changed: Fixed

I'm not sure if the issue with "Unresponsive or crashing apps" is directly related to the app update problem, but I wanted to mention it just in case.

Here’s what I’ve done based on your advice:

1. Confirmed that Windows 10 is fully updated.

2. Ran the Windows Store Apps Troubleshooter (result attached).

3. Repaired and reset the Xbox app.

4. Verified date and time settings.

5. Restarted my PC.

Despite these actions, the issue remains unresolved. Could you please advise on any additional steps or insights you may have?

Thank you for your assistance, and I appreciate your kind words. Looking forward to your guidance.

Best regards,

Rishi Naga Sai Josyula

Attachment:

You are very much welcome, anything for you because I really want to help.

Thank you very much for that detailed information, that truly means a lot.

I did checked my resources here just for you, and I found these steps that we can try:

STEP 1: Clear Cache: Go to Settings > Apps > [Your App] > Storage, and then select Clear Cache.

STEP 2: Uninstall and Reinstall: Uninstall the app, restart your device, and then reinstall the app from the Microsoft Store.

STEP 3: Check for Updates: Make sure your Windows operating system and the Microsoft Store app are fully updated.

STEP 4: Run the Windows Store Apps Troubleshooter: Go to Settings > System > Troubleshoot > Other troubleshooters, and then run the troubleshooter for Windows Store apps.

Once you are done performing the steps, please give me an update here.
I will wait for you. Thank you.

Dear Paul,

Thank you so much for your continued support and the additional steps you provided. I have gone through each step carefully:

1. Cleared the cache for the app.

2. Uninstalled and reinstalled the app after restarting my device.

3. Verified that my Windows operating system and Microsoft Store app are both fully updated.

4. Ran the Windows Store Apps Troubleshooter once again.

Unfortunately, the issue still persists. To give you a clearer view of what I’m experiencing, I’ve also created a screen recording that shows the steps I followed and the problem in action: '''' https://file.io/99bcE0GOM5kV ''''
Looking forward to your guidance.

Best regards,
Rishi Naga Sai Josyula

You are most welcome, Rishi! Anything for a valued gamer like you.

We really want to help you more on your concern today which is why I did check and got these helpful steps for you:

Repair and Reset the Xbox, Microsoft Store, and Game Bar Apps
STEP 1: Open the Windows Settings app, head to 'Apps', and then select 'Installed apps'.

STEP 2: Then, scroll down to the bottom of the settings page and click the three dots next to the 'Xbox'.

STEP 3: Then, select 'Advanced apps'.

STEP 4: On the Xbox settings page, click the 'Repair' button.

STEP 5: After that, click the 'Reset' button and click 'Reset' again in the confirmation box.

After resetting the Xbox app, try updating it again to see if it works. If not, go ahead and reset and repair the Windows Store and Game Bar as well.


Resetting Game Bar service.
STEP 1: Go back to the main settings page, head to the 'System' tab and click on 'System Components'.

STEP 2: Then, click the three dots next to 'Game Bar' and choose 'Advanced options'.

STEP 3: Now, click 'Repair' to repair the app first. Then, click 'Reset' to clear the app's cache and user settings.

Reinstall the Microsoft Gaming Service Package
start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

STEP 4: Once the Gaming Services MS Store page opens, click on the 'Get' button to download and install Microsoft Gaming Services.

Once done with these steps, please get back to me with the updates, thank you.

Thank you so much for your updates.

By the way, have you tried accessing the Xbox App via phone?

If Yes, does it work on the phone?

Yes it does work on my phone and my other user but only here there is a problem i tried to delete and create an new one and it still the the same problem

Thank you, Rishi.

Since on your other devices the app works just fine that means that the issue is with the PC itself.

Let us try these steps this time.

To open network ports on your PC, you'll need to adjust your firewall settings. Here's a step-by-step guide for Windows:

1. Open Windows Defender Firewall: Press the Windows key, type "Windows Defender Firewall," and select it from the search results.

2.Advanced Settings: Click on Advanced settings in the left-hand menu.

3.Inbound Rules: In the Advanced settings window, select Inbound Rules in the left pane

4. New Rule: Click on New Rule in the right pane.

5. Port: Select Port and click Next.

6.TCP or UDP: Choose TCP or UDP depending on the requirements of the application you're using, then click Next.

6. Specific Ports: Enter the port number(s) you want to open, then click Next.
7. Allow the Connection: Make sure Allow the connection is checked, then click Next.
8. Name the Rule: Give your rule a name and click Finish.

NOTE: You may also need to open ports on your router if the application requires external access.

Once done with these steps please let me know. Thank you very much.

I am still getting the problem.
it does work on my other user but only this user there is a problem i tried to delete and create an new one and log in and it still the the same problem