Ask a new question

I am getting this error, cannot access my email 

UTC Date: 2023-07-21T22:48:03.585Z
Client Id: D5060C055E0C4C85A6A6DAA4DAFA96DD
Session Id: 68cefa73-c226-49ae-b83c-5b2d79e9860e
Client Version: 20230714005.05
BootResult: configuration
Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined
err: Microsoft.Exchange.Clients.Owa2.Server.Core.OwaUserHasNoMailboxAndNoLicenseAssignedException
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.K [as createStatusErrorMessage] (https://res-h3.public.cdn.office.net/owamail/20230714005.05/scripts/owa.mailindex.js:2:262748)
    at https://res-h3.public.cdn.office.net/owamail/20230714005.05/scripts/owa.mailindex.js:2:261910
st: 500
ehk: X-OWA-Error
efe: SJ0PR13CA0168, BN0PR04CA0188
ebe: BYAPR07MB4407
emsg: UserHasNoMailboxAndNoLicenseAssignedError

Hello Olivia Ellebruch,

 
Good day! 

  

Thank you for posting to Microsoft Community. We are happy to help you. 

  

As per the description you have shared, we understand that you can't open Outlook on the web and you are getting the above error.

  

  

However, to better understand the issue and provide solution, we need more details from you, please kindly provide us the following information. Thank you. 

  

1-If it is a new account please check if the license has been assigned.Go in your Admin center Active users < select affected account < Mail and check if you see the below error message so you need to wait or refresh the page. Contact your Admin or IT department for help

  

2-If the license has been assigned and you don't have the above error, check the issue with a different browser, private mode or clear the cache of your browser  

  

3-May I please know if your account is sync account? you can get this information from your Admin or IT department

  

  

We look forward to your response. This requested information will help us to narrow down the scenario and find the right troubleshooting. We will keep assisting you based on the information you will provide. I sincerely appreciate your patience and cooperation.

  

  

Sincerely, 

  

Eben Ezer Tres | Microsoft Community Moderator 

* Beware of Scammers posting fake Support Numbers here.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated February 8, 2024 Views 243 Applies to: