You might not receive an email informing you that there is a new reply in a thread you are following. We are working on fixing this as fast as possible. Please make sure to periodically check the conversation to see if there are any updates.

Please keep in mind that the Microsoft account recovery process is automated, so neither Community users nor Microsoft moderators here in the Community will be able to assist in the process. We recommend checking out the following resources for help in regaining access to your account:

·        I can't sign in to my Microsoft account - Microsoft Support

·        Help with the Microsoft account recovery form - Microsoft Support

·        How to recover a hacked or compromised Microsoft account - Microsoft Support

If you have any other Microsoft account sign in issues, use our Sign-in helper tool.