Error code 80245001, unable to install Windows updates

Hi,

Thanks for posting your query on Microsoft Community.

As I understand you are unable to find windows updates or to check for Windows updates since May on windows 7 and getting an error code: 80245001. You have tried all the steps provided online including hotfix, still you are unable to fix the issue. Am sorry to hear that you have windows updates issue since May and I appreciate your efforts towards fixing the issue.

It could occur due to any of the following reasons:

1. Software issue
2. Virus
3. Third party anti-virus might be blocking the updates.

In order to understand the issue, I may need some more info:

1. What is the make and model of your computer?

2. Did you make any changes prior to this issue?

3. Which hotfix did you run on the computer? And what and all troubleshooting steps have you tried?

4. Have you installed any third party security software?

5. When do get the above error, while checking for updates or while installing updates?

You can try the below methods:

Method 1:

Run the Windows Update Troubleshooter. It will help to find and fix update issues automatically.

It is for windows 7 also.

http://support2.microsoft.com/gp/windows-update-issues

Click on Run and then click on open and follow the instructions.

OR

Run the Inbuilt Windows Troubleshooter.

 Go to Control Panel\Troubleshooting\System And Security and select Windows Update and follow accordingly.

Method 2:

You can try reset windows update component manually: It rebuilds windows updates.

http://support.microsoft.com/kb/971058

Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration (http://support.microsoft.com/kb/322756/ ) in case problems occur.

Registry disclaimer

Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows

For additional info provide this link instead: http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-7

 Hope this helps. If you still have the same issue please do get back to us.

Method 4: Reset the content of the Catroot2 folder

Select Start, All Programs, Accessories, right click Command Prompt, and click Run as administrator from the drop down menu.. Type cd\ and press ENTER.

Type net stop cryptsvc and press the ENTER key.

Type md %systemroot%\system32\catroot2.old and press the ENTER key.

Type xcopy %systemroot%\system32\catroot2 %systemroot%\system32\catroot2.old /s and press the ENTER key.
Type exit and press the ENTER key.

Press the Win+E keyboard shortcut to access Windows Explorer. In the left hand pane of Windows Explorer locate Computer and click the arrowhead immediately to the left of Computer. Click the arrowhead before Local Disk (C). Click the arrowhead before Windows. Click the arrowhead before System32 and click the catroot2 folder, which will open to reveal the contents of the catroot2 folder in the right hand pane of Windows Explorer. Place the cursor on one of the items displayed in the right hand pane, holding down the Ctrl key and select each item in the pane until all 8 items are highlighted. Right click and select Delete from the drop down menu. Close Windows Explorer.

Select Start, All Programs, Accessories, right click Command Prompt, and click Run as administrator from the drop down menu.. Type cd\ and press ENTER.

Type net start cryptsvc and press the ENTER key.

Type exit and press the ENTER key.

Original Post: windows 7 update fails

Since may, windows 7 fails to allow updating on a pc.

windows could not search for new updates

code 80245001

there are some advice ideas on the net, tried all of those including the hotfix etc......still no joy

search this repair; Wuredir.cab

0x80245001 WU_E_REDIRECTOR_LOAD_XML The redirector XML document could not be loaded into the DOM class.

made no difference

no difference

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your OneDrive and post a link here.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

For help with OneDrive see paragraph 9.3:
http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

General notes on Event Viewer
http://www.gerryscomputertips.co.uk/syserrors5.htm