Cannot open JPEG/JPG pitcures and .MOV video files
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Hi,
Thank you for contacting Microsoft Community Forum. As per the description, you are unable to open JPEG/JPG pictures and .MOV video files. Let’s analyze and identify the cause of the issue.
1. Was ut working before?
2. Are you aware of making any changes to the computer prior to the issue?
Method 1:
A default program is the program that Windows uses automatically when you open a particular type of file, such as a song, movie, photo, or webpage. For example, you might have more than one photo-editing program installed on your PC.
Refer:
Set program access and computer defaults
http://windows.microsoft.com/en-IN/windows-8/set-program-access-computer-defaults
Choose the programs Windows uses by default
http://windows.microsoft.com/en-IN/windows-8/choose-programs-windows-uses-default
Method 2:
In order to play the MOV Files on the windows media player you may have to install third party codec’s, so that it will support the file format to play in Windows Media Player.
You can also refer this links
Codecs: Frequently asked questions
http://windows.microsoft.com/en-GB/windows-8/codecs-frequently-asked-questions
Note:
Install only codecs, filters or plug-ins from trusted, authorized sources such as the official website of the codec manufacturer. Be careful when you install codecs that you find on the Internet, particularly the free codec packs that claim to include codecs from many companies, because these codec packs might damage your PC. If you've installed any codec packs and are having problems with the Player, we recommend that you remove them.
Method 3:
Place the computer in clean boot and check for the issue.
http://support.microsoft.com/kb/929135
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Question Info
Last updated November 1, 2023 Views 4,578 Applies to: