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2021-05 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5003173) - Error 0x8007001e

So, trying to install the latest update.

When I select Update and Shut Down, it reboots, then hangs on a black screen with the rotating circle o fdots.

Left it alone for a few hours and it is still on that screen.  Have to do a hard shut down to get out of it.

Hi, I'm Ana M., an Independent Advisor. I would love to help you today.

Yeah, make a hard close.

You can try to install it manually. You must deactivate any third-party antivirus, and then download the file, when you go to update to do it without an Internet connection.

https://www.catalog.update.microsoft.com/Search...

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It's not the downloading that's the problem. It's the installation where it hangs.

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Try using SFC.

Press the Start key and type the word CMD, right click on the command prompt and select Run as administrator, enter the following commands one by one followed by the Enter key:

•- DISM.exe /Online /Cleanup-image /Scanhealth
•- DISM.exe /Online /Cleanup-image /Restorehealth
•- DISM.exe /Online /Cleanup-image /startcomponentcleanup
•- sfc /scannow

https://support.microsoft.com/en-us/help/929833...

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DISM.exe /Online /Cleanup-image /Restorehealth

Error: 0x800f081f The source files could not be found. Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see https://go.microsoft.com/fwlink/?LinkId=243077. The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

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We recommend that you repair Windows before copying your personal files.

Microsoft Official. Windows 10 media creation tool.

https://www.microsoft.com/en-us/software-downlo...

See here the correct way to recover your files when repairing Windows:

https://www.tenforums.com/tutorials/16397-repai...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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Seems to be a Microsoft problem, as I'm also having this issue.

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Yeah, this is the second time I've had to use the Media Creation Tool to update Windows.  Windows Update has failed the last two updates cycles.

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Using a new Dell Inspiron 5593 and having the same issue and error code every time I try and install the update.

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So...I'm having the same issue. I've had this happen with two other computers with different updates and those computers no longer operate... ****. Before I shut this computer down and have it never come back up again will someone please tell me what to do to fix it...in a way that a non tech person will be able to do? Also....how do I get Microsoft to pay me for the other two computers that you've ruined. With the other two computers microsoft support was useless. The advice they gave only made things worse.

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I think I ended up having to reinstall Windows. No other way around it. Because, you know, Microsoft.

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Last updated August 17, 2023 Views 3,673 Applies to: