No sound after installing Windows 10 Anniversary Update

Hi Darren,

I appreciate the troubleshooting steps you have tried to resolve the issue. Follow the link below and perform the troubleshooting steps from drop down one by one and check.

Fix sound problems

Do let us know if you are able to get sound. Thank you.

Hi Darren,

Thank you for the update. Run the Hardware and Devices troubleshooter and check. 

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

1. Right click on the start menu and select control panel.
2. In the category select small icons.
3. Select Troubleshooting.
4. Select View all on the top left corner.
5. Click on Hardware and Devices.
6. Follow the on-screen instructions to run the troubleshooter.

Do let us know the status. Thank you.

It found an error and fixed that drivers were not allowed to be installed.  I am not sure what to do after it was fixed.  Do I try and reinstall the drivers?  I noticed in events that it was showing an error device not migrated.  Hope this information helps.

Hi Darren,

Follow the steps toUn-install and Re-install Drivers.

1. Press Windows + X and select Device Manager from the list.

2. Locate the Sound video and game controller driver and expand it.
   

3. Right click on the Sound video and game controller driver and select Uninstall.

4. Follow the onscreen instructions to uninstall the driver.

5. Restart the computer. The driver will get reinstalled again after the computer restarts. You may also install the latest version of drivers from the manufacturer’s website and check.

Do let us know the status. Thank you.

Still not working.  Here is the event log.

Hi Darren,

In Windows 10, your device is always kept up to date with the latest features and fixes. Updates and drivers are installed automatically, with no need to select which updates are needed or not needed. In rare cases, a specific driver or update might temporarily cause issues with your device, and in this case you will need a way to prevent the problematic driver or update from reinstalling automatically the next timeWindows Updates are installed.

You cannot stop Automatic Windows updates on Windows 10 but you canblock certain updates for any particular driver. I suggest you to refer the steps provided by Rohit Chettri on the below thread link to block update of a driver software.

https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_update/how-to-block-automatic-reinstall-of-a-driver-or/bff07224-4ce2-4b42-ab29-68c3a305d730

Hi Darren,

I appreciate the troubleshooting steps you have tried to resolve the issue. Follow the link below and perform the troubleshooting steps from drop down one by one and check.

Fix sound problems

Do let us know if you are able to get sound. Thank you.

After upgrading to Windows 10 anniversary edition, I have no sound on 3 Dell Inspiron 620 i5 6 ram (same configuration) desktop computers.   One of the computers is "fixed".   These instructions do not help at all.  When I go to update driver, it states I have current driver.

After trying for hours & fiddling with all the sound settings, I somehow restored sound to 1 of the 3 computers by accident.  It seems the problem is that windows changed the sound from the speakers to headphones.  meaning the speakers were disabled in the upgrade.  Can you help?

Hi Darren,

Follow the steps toUn-install and Re-install Drivers.

1. Press Windows + X and select Device Manager from the list.

2. Locate the Sound video and game controller driver and expand it.
   

3. Right click on the Sound video and game controller driver and select Uninstall.

4. Follow the onscreen instructions to uninstall the driver.

5. Restart the computer. The driver will get reinstalled again after the computer restarts. You may also install the latest version of drivers from the manufacturer’s website and check.

           

Do let us know the status. Thank you.

This did not work either.  See my post of 2 minutes ago.

Any other suggestions?