Kb4493509 Update Problems

Hi Sarah,

the Problem is that the Systems needed 3 - 5 minutes to boot then they needed maybe 2 minutes at the Windows will be configured screen and then when we were on the desktop the system needed several minutes to work correctly. All in all we needed maybe 10 - 15 minutes so we could work correctly and after we deinstalled the update everything worked perfectly fine after a 10 second boot period. 

Kind Regards 

Reinhold

This Problem effects more as some Windows Users and we need a real fix and not a work around.

I had some of these problems and it seems I solved by updating Intel Blootooth & Wireless to the shining new version 21.0.0.

(I still evaluating the situation)

It seems they fixed some BSOD issues.

Good luck

This issue is being caused by an incompatibility between certain antivirus applications and the recent Windows Updates to Windows 7, 8.1 and 10. Sophos, Avast, and Avira have all been confirmed and are working with MS for solutions. I'm sure there are others, but those three are the ones I could locate info on. Most specifically Avira since that's what I use and they gave me the following response:

Hello, Our dev. dept. is in contact with Microsoft to find a solution for this issue. Please see this article which we've published some hours ago:

https://www.avira.com/en/support-for-home-knowledgebase-detail/kbid/1976

I'm certain the temporary solution for whatever AV you may have is the same as what Avira has stated. Just uninstall the corresponding Windows Update as mentioned in the article, wait for your AV provider to release an updated version to install, then reinstall the Windows Update(s).

I got the fix!

I had the same problem. Restart your PC and go to the windows startup settings. From there select the option to repair your system. For me when I did that i got to the desktop. Then it froze my system again. Then I pressed my computer case’s restart button. After that the system started working perfectly fine for me. I also checked that the update was installed correctly from the update history.

No, that is not a fix for the majority of people having these problems & if it fixed yours I VERY highly doubt you had the same problem to begin with. It has already been confirmed by both Microsoft and several antivirus vendors, that the combination of these Windows Updates and a handful of antivirus apps are causing this problem. There is information supporting this and my previous reply all over the internet. The "fix" has already been given. Myself and plenty of others obviously already tried the "repair your system" options to no avail. I do NOT recommend d0ggy's reply as a fix. The actual recommended solution that has been made by several antivirus vendors is the same as what Avira suggested in their reply to me. One only has to look at my last response and read the link provided to get the proper answer. That info is literally all over the place. Tons of people having this problem (including Win7 and 8.1 users), and tons of people have offered the fix. Including MS and the av vendors themselves. The solution I posted is confirmed, not just some random nonsense that may or may not work.

After the update of day 9, when I turned it on 
the 10th while watching a video on YouTube, 
without warning, without error message or BSOD 
my computer was completely turned off. 
I have with my PC 9 months without a single problem 
so far