office 2010 activation problem on windows 10 pro

MS REALLY REALLY REALLY wants us to spend more money on new Office 365 subscriptions, so there have been a lot of "errors" reported when trying to activate older versions of Office ... "subtle".

The following links provide alternate phone numbers.  And there is an alternate process to use after you do start the phone activation.

If you have an activation specific error, ie things like “invalid” or “blocked” product key, you specifically have to contact the “phone activation” support reps.  Apparently “normal” support has no way of transferring you to them … <sigh>

The process you need to follow is rather round about:

·    Start normal activation,

·    select phone activation option,

·    this will display appropriate phone number for your geographic location.

·    Phone them

·    do NOT reply to initial prompts

·    wait, a long time, until you are offered the option of talking to a “service” rep

·    explain problem to them

·    ask to be transferred to a supervisor when front line support can’t help you

The problem started in the fall of 2016. In Jan 2017 a MS staffer provided the following excuse. But the problem still exists! MS oops’d, and just hasn’t bothered to fix the problem for much too long.  Go to then link below to get the correct phone number for your specific geographic location

<snip https://answers.microsoft.com/en-us/msoffice/forum/msoffice_install-mso_win10/how-to-reinstall-office-home-and-student-2007/fcd910a6-c4cf-4739-9cf2-1dc5b39e7e53?msgId=725b5bc7-f577-4366-9a33-3ba29d67f3dd >

Michelle V [MSFT]

We apologize for this inconvenience. We are currently fixing this bug in our Office products. In the meantime, you can call the numbers for your specific country/region listed in this article :

https://support.office.com/en-us/article/-Telephone-activation-is-no-longer-supported-for-your-product-error-when-activating-Office-9b016cd2-0811-4cb3-b896-5a6a13177713?ui=en-US&rs=en-US&ad=US .

Please also note that this issue impacts Office non-subscribers only—those who purchased the product as a one-time purchase. For more information, see What’s the difference between Office 365 and Office 2016?

If this doesn’t solve the issue, please contact our support agents linked from the bottom of the same article.

Again, we apologize for this issue. We are working to get this resolved quickly and will update this thread once the fix is available.

Thanks,

Michelle V.

Office Team

</snip>

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_install-mso_winother-mso_archive/office-2013-one-time-payment-offline-phone/b4017b26-e5b1-4355-8174-398a69935210

do the activation method below:

·     Open Word 2013 application.

·     Click File menu

·     Account command

·                   Click About button

·                   Record the “Product ID” (you will need it in a minute), aka “Installation ID”

·     OK to close the “About … “dialog

z- 2013 Office Product ID.jpg

·     Click “Activate” button

·     Select “I want to activate the software over the Internet” and click “Next”. This will usually complete successfully and activate the software.

·     If you were unable to automatically activate over the Internet, you may select “I want to activate the software by telephone”

·     “Next.”

z- 2013 Office Phone Activation Wizard.jpg

The Microsoft Office Activation Wizard will show you three steps:

Step 1:  Select your location, this will display the appropriate phone numbers

Step 2:  Installation ID (This will be required by the chat/phone support team from you for activation. Please provide it to them immediately)

Step 3: Confirmation ID (This will be provided by support to you.  You need to enter from boxes A to H to proceed with the activation. You may click on Next after entering the ID to complete the activation.