Surface Book Screen Bulge and Yellow Tint

I too am experiencing screen bulge and yellowing of the screen on the top and sides. I contacted Microsoft Helpdesk and they said that since it is out of warranty I need to shell out AUD 850 for a replacement of the same model computer. 

This response from Microsoft is rather disappointing given that this is a manufacturing defect and they cannot wash their hands off the product just because it is more than 1 year old. After having spent a considerable amount of money purchasing this product, I did not expect that it will just last less than 2 years!

I hope continuing to use the existing product does not create a safety issue in the long run. Microsoft should really recall the products in the field before this becomes a major fiasco for them due to safety issues and loss of brand image due to release or inferior products into the market.

SJ.

Was this discussion helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this discussion?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this discussion?

Thanks for your feedback.

 

Discussion Info


Last updated April 5, 2021 Views 161 Applies to: