Hi, I am at my wits end with this issue and need some support.
The Personal Vault function for OneDrive PC has stopped working. It was working yesterday and today is no longer working. It started when I attempted to unlock the Personal Vault to continue a large file sync which was occurring yesterday. I clicked to unlock the Personal Vault in the OneDrive tray and it told me that all the files were up to date, which I knew they were not. So I locked the vault and then attempted to reopen it, and got the following error message.
(Please note this is NOT my screenshot, my file location was D:\OneDrive\Personal Vault, I have borrowed this screenshot from another post).)
I repeatedly logged in and out of OneDrive to see if this would fix the issue but it did not.
I have used the Win+R function and the following command "%localappdata%\Microsoft\OneDrive\onedrive.exe /reset" to attempt to reset OneDrive.
Finally, I have uninstalled and reinstalled OneDrive (several times). There is now no option to unlock the Personal Vault, as you can see here:
The shortcut no longer displays the Personal Vault icon:
And when I click the "Open location" in the top left corner I get the following error:
I really have no idea what else to do so any help would be appreciated.
FYI, I am having no issues opening the Personal Vault through a web browser, and can see all the files which had completed syncing before this issue arose.