Here's the difficulty, Palcouk, when I follow the link you provided:
https://commerce.microsoft.com/help
At the top left of that page are the words: Microsoft Account
Just below there is a blue banner with the following links:
Home, Your info, Services and subscriptions, Payment and billing, Devices, Family, Security and privacy.
I have followed all of the links on this page. Only two offer relevant information regarding my installed copies of Office 365 for my Office 365 Home
subscription:
Account: does list one PC, but with a generic name. Presumably, this is my Dell desktop.
Devices> Your devices: also lists the same desktop but no other devices on which I have installed Office 365 Home. (I have installed 3.)
It is puzzling that you persist in insisting that
https://commerce.microsoft.com/help
is the correct page to find the installed copies of Office 365 Home for my account. Even my email from Microsoft suggests that I use the page
http://www.office.com/myaccount
Now, when I follow that link,
http://www.office.com/myaccount
I find more useful, though incomplete information. For installed copies of Office Home 365, it lists my Dell desptop and my Lenovo Thinkpad by the
names that I have named them, but does not list my son's Toshiba laptop. The installed copy of Office 365 Home has been on the Toshiba now for two weeks, has been used frequently, and is not listed as an installed copy anywhere that I can find on any Microsoft
pages under my account.
At this point, the problem in finding a complete list of my installed copies of Office 365 seems to be a Microsoft malfunction rather than my inability
to find the correct page. I hesitate to mention the G word (Google,) the A words (Android or Apple,) or the free application Open Office, but it is understandable that someone would start thinking about defecting from Microsoft after 25 years of loyalty. If
I cannot find a list of all of my installed computers with Office 365 Home, after two weeks of effort, it shakes my confidence in the reliability of the entire Office 365 set up.
My son’s college Google account using Google Docs and Gmail seem to work flawlessly for him, and it is free. My reason for wanting to stay with Microsoft
is the depth of features provided by Outlook (contacts and calendar), Word (the complex page arrangement of photos, arrows, text boxes, etc,) and the intricate details of Excel (being able to position slanted cell headings across the top of a page, for instance.)
But, with the ease of use that Google and Google Docs provides, I am very close to giving up on the excellent features, but persistent headaches of
Microsoft Office. If it were this difficult to get something done on Amazon, Amazon would be out of business in a heartbeat.
Best regards, hoping that somehow, I have missed something and this problem is my error and not a Microsoft problem. Thanks, Palcouk, for your tireless
efforts to help people on this forum. And, in the past, you have pointed me in the right direction. Your voluminous responses to forum members is admirable.
Bill Phillips
Durham, NC