Windows Update Error Code 8020002E

0x8020002E  translates as BG_E_CONNECTION_CLOSED  The connection was prematurely closed

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive (formerly Sky Drive), share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your OneDrive and post a link here.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not clear logs whilst you have a continuing problem.

For help with OneDrive see paragraph 9.3:
http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Hi Gerry,

Here is the link for the System Information File and System and Application Logs:

https://onedrive.live.com/?gologin=1&mkt=en-US#cid=D160DF3A5108FFD1&id=D160DF3A5108FFD1%21107

The report has been obtained in normal mode.

Can you tell me what's wrong? Thank you.

Benjamin

You need to share your files with everyone.

To upload click on this link:
https://onedrive.live.com/

Place the cursor on Files and click on Upload.
A window opens with Choose File to Upload. Place the cursor on the file to be uploaded and click on the Open button.
A rectangular box appears containing the file that has been uploaded. Check the box in the top right corner of the rectangular box.
Click on Sharing and then click on Get a Link.
Click on Make Public
Click on Everyone under Permissions.
Click on Shorten.
Place the cursor in the shortened link, right click and select Copy.
Paste into your reply to these forums.
Click on Done.

It is important to Paste before clicking on Done to avoid pasting the wrong link.

To post a link access your OneDrive where you placed the files to be shared. Place the cursor in the Address Bar, right click and select Select All. Right click again and select Copy to place the address in your Clipboard. Place the cursor in an open message here, right click and select Paste.

Sorry, this is my first time using onedrive.

Here's the shortened link:

http://1drv.ms/1eNzmzf

Benjamin

What anti-virus software is installed?

What is your computer model? Please use the information in the next link to answer my question:
http://h10025.www1.hp.com/ewfrf/wc/noPfinderResults?query=Envy+4-B5T04UA&cc=uk&dlc=en&lc=en&tool=

It is always sensible in this situation to run a check for malware

I recommend that you run Disk CleanUp or cCleaner to remove temporary files as this will reduce scanning times by security software. cCleaner comes with a Registry tool. Do not use this tool as like any registry cleaner it can lead to the creation of very difficult to resolve system errors

Please download and install Malwarebytes (freeware version for home users only -not the Trial version), update definitions and run in normal mode. Disable other security software whilst you are doing scans.

http://www.malwarebytes.org/products/malwarebytes_free

Please download and run ADWCleaner:

http://www.bleepingcomputer.com/download/adwcleaner/

My laptop model is HP Pavilion g4 Notebook

I've already checked for malware using Microsoft Security Essentials.

Also, I have just reformatted my computer yesterday (factory reset) so disk cleanup may not be needed.

Everything works fine except for the Windows Update.

Is it possible that the virus is retained even after reformatting?

My laptop model is HP Pavilion g4 Notebook

That is the series of models not the model.  Please use the information in the next link to answer my question:
http://h10025.www1.hp.com/ewfrf/wc/noPfinderResults?query=Envy+4-B5T04UA&cc=uk&dlc=en&lc=en&tool=

I've already checked for malware using Microsoft Security Essentials.

Please do all that  I asked so that we can move on.

My laptop product number is QC312PA#UUF

I did a full system scan using Microsoft Security Essentials, nothing was found.

I did a full scan using Malwarebytes, 4 files were detected. Those files were copied from my hard drive before it was reformatted and has been in my computer for more than a year which did no harm. Should I delete it?

I also did a scan using ADWCleaner. Some issues were found.

Here's the link for the logs created by Malwarebytes and ADWCleaner:

http://1drv.ms/1g77zPD

Benjamin

I did a full scan using Malwarebytes, 4 files were detected. Those files were copied from my hard drive before it was reformatted and has been in my computer for more than a year which did no harm. Should I delete it?

They should be removed before we start to investigate further. When this has been done I suggest you run the Microsoft Genuine Advantage Diagnostics Tool in normal mode and copy and paste the results in a reply for further analysis:
http://go.microsoft.com/fwlink/?linkid=52012

Run the Tool and when it completes click the Copy button, open a text file like Word or Notepad and select Edit, Paste. You can paste directly into a reply here. Open a reply, right click and select Paste.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-PPKRR-8J7T4-TJHTH
Windows Product Key Hash: 2Xg0gGJgLddefMxQtBCLuEuvT3c=
Windows Product ID: 00346-OEM-8992752-50008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.002
ID: {FD11FF4F-8B5E-4F65-9F7B-7505622BB931}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Basic
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.111118-2330
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FD11FF4F-8B5E-4F65-9F7B-7505622BB931}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TJHTH</PKey><PID>00346-OEM-8992752-50008</PID><PIDType>2</PIDType><SID>S-1-5-21-3734484914-3754889041-1397439277</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion g4 Notebook PC      </Model></SYSTEM><BIOS><Manufacturer>Insyde</Manufacturer><Version>F.66</Version><SMBIOSVersion major="2" minor="7"/><Date>20130124000000.000000+000</Date></BIOS><HWID>98813807018400FE</HWID><UserLCID>3409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomeBasic edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: bde0d4a5-2f2a-4bff-9d75-4a497d2d0019
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00346-00178-927-550008-02-18441-7601.0000-2322011
Installation ID: 021822517412510376942961830092789282750255904754296571
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: TJHTH
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 3/19/2014 1:23:58 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAIAAQABAAIAAAABAAAABAABAAEAln2MDs1Q8PH6QnadwHPmVhYIRH0IoTLpCYsucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC HP     166E    
  FACP HPQOEM SLIC-MPC
  HPET HP     166E    
  BOOT HP     166E    
  MCFG HP     166E    
  ASF! HP     166E    
  SLIC HPQOEM SLIC-MPC
  SSDT HP     166E    
  ASPT HP     166E    
  SSDT HP     166E    
  SSDT HP     166E    
  SSDT HP     166E