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Windows 10 mail desktop app - sent emails appearing in junk folder

Hello,

I am using the windows 10 mail desktop app and have an issue with my sent mail. When I send an email, rather than appearing in sent mail folder it appears in my junk mail folder. If I then mark it as 'not junk' it copies the sent email to my inbox, archive and sent mail which is very annoying. I was wondering how to fix this - any help would be very appreciated!

I have 2 linked accounts on the desktop app and this issue only occurs with 1 of the accounts (my gmail account).

Thank you.

Hi,
I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

This is a known issue since a month or so. Microsoft told me they are invesitgating.



Courtesy https://answers.microsoft.com/en-us/windows/for...

there is a workaround:

- Go to gmail.com and logon
- Click "Settings", top right
- Click "Filters and blocked addresses"
- Click "Create a new filter"
- Put your email address into the "From" field
- Click "Create filter"
- On the next page, select "Never send it to Spam"
- Click "Create filter"

This will put a copy of the email in your inbox, not your sent items folder. To get the email in your sent items folder you have to set 3 actions on the filters: Do this: Skip Inbox, Apply label "Sent Items", Never send it to Spam.
Sumit

Always include PC Specs, Make and Model of the device. Ensure all the latest quality updates have been installed. It may take multiple replies to reach a satisfactory answer.

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Question Info

Last updated September 9, 2020 Views 306 Applies to: