Your computer appears to be configured correctly but the device (DNS Server) is not responding. | |||||||
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MODEM issue: I have an **** Touchstone Telephony Gateway 3.0 DOCSYS that is HARD WIRED. Windows Diag says I have a BROADCOM NETXTREME 57xx GIGABIT CONTROLLER etc.
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Hi Aarius,
Thank you for posting your query in the Microsoft Community forum. I understand that you have an issue with the modem. I can imagine that this must be difficult for you. Let me help you fix the issue.
Before proceeding with the troubleshooting, provide us with the information.
1. Which security software is installed?
2. Is the issue confined to this modem?
3. Is the computer connected to any domain network?
This seems to be strange behavior. Let us follow these methods and check the status.
Method 1.
Step1.
Using the Network troubleshooter in Windows 7: http://windows.microsoft.com/en-us/windows7/using-the-network-troubleshooter-in-windows-7
Step2.
Click Start, type: troubleshooting. Hit Enter on your keyboard.
In the search box, type: internet connection.
Double click the internet connection result that appears.
Follow the on screen wizard to see if it can attempt to fix your problem.
Method 2.
If this does not help, try the following.
Click Start, type: CMD. Right click CMD and click Run as administrator.
At the command prompt, type:” ipconfig/release”.
Then “ipconfig/renew”.
Also type:” ipconfig/flushdns”.
Type exit to close the command prompt, and restart the system.
See if the problem is resolved.
Method 3.
1.Click Start.
2.Click All Programs.
3.Click Accessories.
4.Right-click Command Prompt, and then click Run as administrator.
Now type “'ipconfig /registerdns” without quotes and press enter.
Method 4.
How do I fix network adapter problems?: http://windows.microsoft.com/en-US/windows7/fix-network-adapter-problems
Method 5.
I would suggest you to perform SFC scan and check if that helps. The SFC /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
For more information how to do SFC/ scan, please follow this link: http://support.microsoft.com/kb/929833
Method 6
Boot the computer in safe mode with networking and perform a complete virus scan.
Advanced startup options (including safe mode): http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode
Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
Safety Scanner Disclaimer: There could be a loss of data while performing a scan using Microsoft safety scanner to eliminate viruses if any.
If the problem persist, try updating the router firmware, you can obtain this update from the manufacturers website.
Additional Information.
You may refer to the steps provided by “Shekhar S” from this link: http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/cant-communicate-with-primary-dns-server/9043f785-2f4e-4cc1-adf5-6ba5ca413749
If you need further assistance on this particular issue or any other Windows related issue, let us know and we will be glad to assist you.
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Question Info
Last updated March 13, 2018 Views 1,455 Applies to: