Ask a new question

Getting random Blue Screen Of Death after installing Windows 8.


Original Title: system thread exception not handeld / attempted switch from dpc

 

Since i have upgraded from win7 to win8 i have had a lot of blue screens.
"attempted switch from dpc"
"kernel mode exception not handeld"
"system thread exception not handeld"
Twelf crashes after new start machine since installation win 8 as described above.

==================================================
Dump File         : 012813-38875-01.dmp
Crash Time        : 28.01.2013 08:28:49
Bug Check String  : ATTEMPTED_SWITCH_FROM_DPC
Bug Check Code    : 0x100000b8
Parameter 1       : 0x84982740
Parameter 2       : 0x8485fa40
Parameter 3       : 0x8c5fbde0
Parameter 4       : 0x00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+15b7f9
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.2.9200.16461 (win8_gdr.121119-1606)
Processor         : 32-bit
Crash Address     : ntoskrnl.exe+15b7f9
Stack Address 1   : ntoskrnl.exe+6526b
Stack Address 2   : ESD7SK.sys+8fdb
Stack Address 3   : ESD7SK.sys+2863
Computer Name     :
Full Path         : C:\WINDOWS\Minidump\012813-38875-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 9200
Dump File Size    : 147.856
==================================================

What can i do?

Sincerly
P.Pan

​Hi Petepan,



Thank you for posting your query in Microsoft Community forums.


From the problem description, I see that you are getting random Blue Screen Of Death on Windows 8.

I can imagine the inconvenience you have experienced. We are here to help and guide you in the right direction.

Provide us few more information to understand the issue better.
1. When exactly this issue occurs?
2. Is it while performing any particular function?
3. Did you make any recent changes on the computer prior to this issue?

Method 1:
I would suggest you to disconnect all the external devices other than mouse and keyboard. Then try restarting the computer and check if it helps.

Method 2:
If the issue persists, you put the computer in clean boot and check if it helps.

By setting your system in clean boot state helps in identifying if any third party applications or startup items are causing the issue.

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8
http://support.microsoft.com/kb/929135

Note: After clean boot troubleshooting step, follow Step 3 in the provided link to return your computer to Normal startup mode.


 

Method 3:
If the second method didn't fix the issue try to perform Automatic repair from Windows Recovery Environment (WinRE).

To perform Automatic repair on Windows 8 computer follow these steps:
a) Insert the media such as (USB or DVD) and restart the computer.

b) Press F12 key (typically this is F12, but it can differ between computer manufacturers)and choose the drive that you inserted the installation media into.

c) Once the Windows Setup window appears, follow these steps:

d) Click Next and select Repair your computer.

e) You will then see a blue screen and an option to choose.
e) Choose the option Troubleshoot and select Advanced options.

f) You may choose Automatic Repair from Advanced boot option.


Let us know the status of the issue after performing the troubleshooting steps. If you need any further assistance or information about Windows, I will be glad to help you. We, at Microsoft strive towards excellence.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Geethu B,

thanks for your feedback.
First i will respond to your questions.

1. When exactly this issue occurs?
Everytime i start my machine new (cold) this failure occurs.
Any restart does not matter.
BlueScreenView shows different reasons like in my last post described.
It will be triggered by the ENE PCI Controller (driver).
Should i uninstall following controllers?
- ENE PCI Memory Stick Card Reader Controller
- ENE PCI Secure Digital / MMC Card Reader Controller
- ENE PCI Smart Media / xD Card Reader Controller

I have had attempt to update this drivers but i found no newer in the net.
Should i uninstall these controllers?
2. Is it while performing any particular function?
No

3. Did you make any recent changes on the computer prior to this issue?
Nothing beside the change from Win 7 Ultimate to Win 8 Pro.

Besides above described i have done your recommended steps.
No change.

Thanks in advance
Pete Pan

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

how can i fix this problem , can any one help me ?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated March 24, 2018 Views 1,230 Applies to: