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April 21, 2020—KB4550945 (OS Builds 18362.815 and 18363.815): Installed this update and my speakers do not work

Hi. I did the above-mentioned update and my speakers do not work thereafter. Sound is playing but I don't hear anything. When I plug my headset into my laptop, sound can be heard but the usual dialogue box that opens when I plug in, does not appear. How do I rectify this? Please help. 
Hi Sree,
I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

This is the reason why a "C" release cumulative update aka optional update should not be installed. Please try uninstalling the same.

https://www.tenforums.com/tutorials/5486-uninst...

Content on the above blog is written by a Microsoft MVP so it is safe. However, do watch out for the ads.
Sumit

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Hi Sumit,

Thanks for the help but after I uninstalled the update, the speakers did not work. When I went back to the update history, it is still found there and has not been removed.

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It would continue to show as installed. As long as the System information shows 18362.775, you have uninstalled the same.

Please try the steps here:
https://support.microsoft.com/en-in/help/452028...
Sumit

Always include PC Specs, Make and Model of the device. Ensure all the latest quality updates have been installed. It may take multiple replies to reach a satisfactory answer.

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Last updated July 21, 2020 Views 128 Applies to: