Good day,
I recently purchased Minecraft Dungeons on my PC. I downloaded it, opened it and attempted to play it. I had not realised my computer would not be able to run it, and my whole computer ground to a halt; as such, the game is unplayable. I then purchased it on my Switch (for which it is working fine), in the hopes that I would get a refund for my PC. I contacted support, asking for a refund, as I don't need the version of Dungeons that I have on my PC anymore, and I was denied a refund. I understand that there is a no refund policy for games that have been played already, however, I literally only opened it and attempted to play; this is what the person looking into my request believes was me "playing or consuming" the game. I did not get to play, I got to be anxious and frustrated at a product that I had been waiting for for a long time, which failed.
I'd like a refund please, I do not have the money to waste £25 on something that doesn't work. Thank you.