That's a shame.
Sound like you are getting in to the Troubleshooting Command Prompt.
Have you tried running a repair of the operating system?
Check out the following and see if this helps. Be aware that if you select the wrong option, you might lose your data.
https://support.microsoft.com/en-au/help/12415/windows-10-recovery-options
Resetting lets you choose whether to keep your files or remove them, and then reinstalls Windows. To get started, go to
Settings > Update & security > Reset this PC > Get started and choose an option.
Note
If you can't open Settings, you can get to reset by restarting your PC from the sign-in screen. Press the Windows logo key Windows logo key +L to get to the sign-in screen, then hold the Shift key down while you select
Power > Restart in the lower-right corner of the screen. After your PC restarts, select
Troubleshoot > Reset this PC.
If you can't get to the sign-in screen, use a recovery drive or installation media to reset your PC.
Option |
What it does |
Keep my files |
- Reinstalls Windows 10 and keeps your personal files.
- Removes apps and drivers you installed.
- Removes changes you made to settings.
- Removes any apps your PC manufacturer installed. (If your PC came with Windows 10, apps from your PC manufacturer will be reinstalled.)
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