I had clutter working successfully in my Outlook 2013 desktop client running Windows 10 for about a month and then it stopped moving emails and generating clutter reports. This is what I've tried so far to fix it (with no luck):
- Manually move emails from my inbox to clutter in Outlook desktop client.
- Manually move emails from my inbox to clutter in the outlook.office.com web portal.
- Turn the clutter feature off and on in the settings at outlook.office.com web portal.
- Turn the clutter feature off and on using PowerShell.
The only other thing that may have caused this issue is that I had to replace my motherboard and CPU on my PC and reactivate Office recently. I can't remember if clutter stopped working after I replaced the hardware but it seems like it was around that time.