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I recently switched to a new PC that is running Windows 10 and Office 2016. I am accessing Excel Workbooks stored on O365 SharePoint and am constantly getting the following error when I save an Excel workbook to SharePoint:

I am the only one editing the workbook, and in the file history in the SharePoint Library actually shows that I edited it... Even though the save failed.

What can be done to avoid this error and restore my confidence in that my changes are been saved properly?

Moved from: Office / Excel / Windows 10 / Office 2016

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Allison, thanks for keeping everyone updated.  I'm also hitting this issue as well, and it'd be great to continue to receive updates on your support case.

I haven't tried the top suggested "solution" yet, but I did notice that the problem seems to happen again if I leave the file in question closed for at least an hour.  My initial guess was that it was a timezone issue, but I don't think that's it...

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Allison,

I have recently rolled out SharePoint Online and just encountered the same issue. Have you heard anything from Microsoft regarding a resolution. We are using Office 365 16.0.9126.2116 which was just updated on 3/31/2018. Could it be something in this version. During all the testing we did, we did not receive this error.'

Regards

Bob

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Hi Obed51,

Similar looking issues may be caused by several reasons. If you continue to receive the error, I’ll suggest you create a new thread, so we can assign an engineer to work with you to investigate the issue.

 

Regards,

Neha

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The issue still exists for me and my support case is ongoing. However I have done one thing to improve my ability to successfully save spreadsheets.

  1. First I reinstalled my OneDrive client
  2. Next, by right clicking the OneDrive icon in the bottom right corner of my toolbar on my desktop I selected Settings --> Office --> and UNchecked the option for "Use Office 2016 to sync Office files that I open"

With that option unchecked, I can successfully save so far. However, it means that my changes aren't being saved to SharePoint as I go. I have to click save.

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I do know that I have been seeing the error well before the 3/31/18 update... so I'm not sure that's it.

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I have to say I'm pretty disappointed. I've had a support case open with Microsoft since January and I've gotten nowhere. Just thought I would throw that update out there for the others who are experiencing the issue.

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Hi Allison,

 

Sorry for the inconvenience caused.

 

Could you please provide the service request #, so we check the status on our end? You can provide the request # in private message. Please click here to access your PM.

 

Regards,

Neha

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Hi Allison,

I checked the service request # you provided in private message. The case is active and engineering team has been involved for further investigation.

Regards,

Neha

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Please drop me from the thread

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I have same question,  Everything worked until about a month ago.  Also autosave now switches itself off,

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Last updated May 10, 2024 Views 36,793 Applies to: