Hello
I had been working from a Surface Pro 4 Core i7 but it was getting rather slow so with increased working from home I replaced it with a Surface Pro 7 Core i7 which I purchased direct from Microsoft 2 months ago along with a dock, keyboard, pen so I am using it upright, on a desk connected to 2 monitors.
Initially it worked well and did seem quite a bit faster but now it slows down so much it is barely usable, and much slower than the Surface Pro 4 ever was, and often this is just doing simple tasks like checking email and browsing the internet. The fan gets louder and the back of the device becomes red hot.
I have formatted and reinstalled Windows, Office, apps, but the problem is back straight away as soon as it heats up again so this is not a software issue.
When I first power on, the CPU starts off at over 3Ghz and the device is silent but then gradually the fan gets louder and the device gets slower and hotter until it fluctuates between 0.89Ghz and 0.59Ghz and shows around 50% utilisation and is so slow that I have to wait for my text to appear on screen such as when typing an email (with only Outlook and a web browser open) and have trouble even scrolling down webpages and clicking links no matter if I am using Edge, Chrome or Firefox. Anything I try to do is really slow and frustrating. Trying to do my dev work in Visual Studio is almost out of the question.
Restarting the device helps a little but then it doesn't take long until everything is freezing again.
If I turn it off and leave it for a while then it is ok when turned back on but then the problem returns after a while.
As a test yesterday I booted the device into a new user account and was able to browse music videos on YouTube for 30 mins on Edge after which it got so slow I had to stop.
Checking tasks in task manager, the ones mostly at the top for either CPU or memory are Explorer, Outlook, Teams, Edge, OneDrive but I can end the task of those but it makes little difference.
Battery life is terrible too and if I try to use the device on battery it wants plugging in after about an hour and a half.
This device cost me over 2k and I have never experienced a PC/laptop to be this slow (when throttling kicks in) and even a low-end £300 device would perform much better.
Can anything be done or am I able to return this? I can see there are tools to stop the CPU throttling but then I assume it needs to due to being red hot so don't really think that is the answer.
Thanks
Robin