Hello,
The Microsoft Refunds website shows that 14 days is the return period for the accidental purchase of a digital Xbox game. I requested a refund within 13 days. My refund request was denied without explanation.
I have reached out to the Refunds team by responding to their denial email, and by posting questions in the ticket itself.
I have been contacting them this way for more than 3 weeks, but to this day have not received any responses from them.
I have been working with someone in Microsoft Customer Support on this issue, who has reached out to the Refunds team, but the Refunds team is also not responding to them.
Has anyone been able to get a response from the Refunds team? Is there some way to contact them that I am overlooking?
Thanks in advance!