WIndows Update stuck on disabled

Hi Morality. I'm Greg, an installation specialist, 9 year Windows MVP and Independent Advisor, here to help you.


1) There is a new guided walk-through from Microsoft for repairing Windows Update that leads up to resetting components if necessary: https://support.microsoft.com/en-us/help/10164/.... Try running that first.

2) If that fails try manually resetting Windows Update Service:

Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

Close Command Prompt and see if Windows Updates works then

3) You can also install the Updates manually that fail to install which are logged at Settings > Update & Security > Windows Update > Installed Update History, and then search for those to download and install from this Catalog: http://test.catalog.update.microsoft.com/v7/sit...

4) If they continue to fail and interfere, then you can block them using one of these methods: https://www.howtogeek.com/224471/how-to-prevent...

5) What I'd do at this point if you haven't yet is install latest Version 1809 by installing Media Creation Tool from this link and choose Upgrade This PC Now: http://windows.microsoft.com/en-us/windows-10/m...

This is the most stable way to change to the newer version and because it reinstalls WIndows while keeping your files and programs in place, fixes most problems. It also brings all Windows Updates to date.

If there are any hurdles during install then these steps can overcome them: http://answers.microsoft.com/en-us/windows/wiki...


I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

None of the processes above will work because net stop wuauserv will fail to start.  Like I said it is stuck on disabled permanently.  All the above has been tried. 

Hello Morality1,

I'm Independent Advisor and Microsoft MVP, here to help you with your question.

Try to reset Windows Update components, please refer this support article:

https://support.microsoft.com/en-in/help/971058...

Let us know if this helps!.

Hi Morality,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Try Restoring the Windows update service and see if you can start it.

https://www.tenforums.com/tutorials/57567-resto...

Disclaimer:
This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.

Hi Morality1

Click your Start Button, type winver and hit Enter

On the resulting dialog, what Version No. and build No. of Windows 10 are you running?

Hi Morality1

Click your Start Button, type winver and hit Enter

On the resulting dialog, what Version No. and build No. of Windows 10 are you running?

Version 1809 build,  number 17763.292

You ever get the info?  There's got to be a way of fixing this problem.  I really don't want to reset everything.

So after much searching and still no responses I decided to compare my settings with everyone else's pc's and I discovered that I have two software distribution folders when eveyone has one and when opening them up one of them just has sls.  The other has a few things but missing a couple when compared to others.  Can anyone tell me why and what this folder should contain? How can I get a new folder?  This could be the problem