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BSOD Windows 7 X64 - Diagnostics Tool to check whats causing the error

Hi - recently installed my new copy of Windows 7 X64 - all seems to be working ok apart from the occasional BSOD which I cannot pinpoint..

I used to have a Windows tool that could identify the error codes as to what driver is causing the crash but I cannot seem to find anything for 7 as yet.

I wonder if anyone can advise me how to pinpoint the error...

PC Build is ASROCK AS78N1394 MB / AMD Phenom X4 / 4GBRam running 1066Mhz / NVIDIA 8100  - Belkin N Draft Wireless (Which in fact what previously caused me the same problem on Vista - however I cannot seem to find a 64 bit driver update)
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Answer


Hello Voipboy,

Welcome to Microsoft Answers Forum!

I would suggest you to perform clean boot and check whether it helps to fix your issue,

This could be the problem with the third party application that is causing the issue. Let’s go ahead and perform clean boot. Hope this might fix your issue.

To find out which startup application is causing the issue, try to perform clean boot.

Clean Boot will help you start your computer by using a minimal set of drivers and startup programs so that you can determine whether a background program or any of the third party service is interfering with your program.

Steps to perform a Clean Boot:

1. Click Start on your Desktop

2. Type msconfig in the Start Search box and then press ENTER.

 If you are prompted for an administrator password or for a confirmation, type the password, or click   Continue.

3. On the General tab, click Selective Startup.

4. Under Selective Startup, click to clear the Load Startup Items check box.

5. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.

6. Click OK.

7. When you are prompted, click Restart.

If the computer boots fine after clean boot, then there are some non Microsoft applications causing the problem. To find out which application causing the problem refer from step 2 to step 6 in the article which is mentioned in the clean boot article.

http://support.microsoft.com/kb/331796

Once you find out the application which is causing the issue, I would suggest you to uninstall and reinstall the application or a driver.

To return your computer back to normal boot:

1. Click Start on your Desktop

2. Type msconfig in the Start Search box and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click   Continue.

3. Click the General tab.

4. Click Normal Startup - load all device drivers and services, and then click OK.

5. When you are prompted, click Restart to restart the computer.

For information on using “Clean Boot”, see the following Microsoft Article:
http://support.microsoft.com/kb/331796

I hope that this information helps. Please get back to us if you have any more questions about this issue.

Thanks and Regards
Mir - Microsoft Answers Support Engineer                                                               
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Question Info

Last updated February 3, 2023 Views 14 Applies to: