Windows 8 Blue Screen error

Hi,

Results verified by WinDBG, DumpCHK, and BlueScreenView.

The Bug_Check were 3B and 139 CAUSE ntkrnlmp.exe which is a Windows component
which means something else drove it into Fault.

0x0000003B
BugCheck 3B, {c0000005, fffff802770be1c1, fffff8800ac53cb0, 0}
Probably caused by : ntkrnlmp.exe ( nt!ViIrpDatabaseFindPointer+45 )
IMAGE_NAME:  ntkrnlmp.exe
FAILURE_BUCKET_ID:  0x3B_VRF_nt!ViIrpDatabaseFindPointer
BUCKET_ID:  0x3B_VRF_nt!ViIrpDatabaseFindPointer

0x00000139
BugCheck 139, {3, fffff8800b230710, fffff8800b230668, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
IMAGE_NAME:  ntkrnlmp.exe
FAILURE_BUCKET_ID:  0x139_VRF_3_nt!KiFastFailDispatch
BUCKET_ID:  0x139_VRF_3_nt!KiFastFailDispatch

1. Check with the System Maker's Support (Motherboard Maker for custom systems), their
on-line documentation and drivers, and ask in their forums as this may be (or will be) a
known issue. Update the BIOS, low level chipset drivers, and the major on-boardand
separate device drivers.

2. Remove ALL power then reseat the cards, memory, and cables (on both ends when
possible) actually remove and replace - do not just snug. Clean out the dust bunnies, clear
the vents, and ensure the fans are working. If a laptop about all you can do is reseat the
memory and clear the vents.

3. Check the hard drive for errors - run CheckDisk (see methods below).

4. Test the memory very thoroughly. Keep in mind that memory tests do not detect all
errors such as the tiny speed differences between memory modules that appear to be
identical. So it may be necessary to swap the modules in and out in different combinations
and patterns (see memory test methods below).

5. AFTER 1, 2, 3, & 4 IF the issues continue run Driver Verifier (see nethods bekow).

Note using Win Key + X and Win Key + W (to get to Control Panel, Run, and Settings
as needed). Win Key + D calls the desktop and the using Win Key toggles Desktop
and Start Screen.

Translate the Windows 7 methods and use them on Windows 8/8.1

Resolving Blue Screen errors in Windows 8/8.1
http://windows.microsoft.com/en-ca/windows-8/resolve-windows-blue-screen-errors

Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't
start Windows (applies to Windows 8/8.1). If you can't start Windows 8/8.1 try using
a Repair Disc (see methods to make one below) to access Safe Mode and other trouble-
shooting steps.
http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7 

Check this thread for information using BlueScreenView, MyEventViewer and other methods
to troubleshoot BlueScreens - top 3 replies (+1 other) (applies to Windows 8/8.1).

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

We can analyze the minidumps if you make them available from the OneDrive or other file
sharing sites (such as MediaFire). If you have problems uploading the minidumps copy
them to the Desktop or the Documents folder and upload them from there.

Adding files to your OneDrive
http://windows.microsoft.com/en-us/windows-8/getting-started-onedrive-tutorial

One-Drive - Share files and folders and change permissions
http://windows.microsoft.com/en-us/onedrive/share-file-folder

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

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Also do this so you can see the likely bluescreens.

Windows Vista automatically restarts if your PC encounters an error that causes it to crash.
(also Windows 7 & 8)
http://www.winvistatips.com/disable-automatic-restart-t84.html

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BCCode: 3b    0x0000003b

Try removing and reseating all cards, memory, and cables (both ends when possible) - actually
remove and replace - do not just snug (on a PC) and clean out the dust bunnies and vents. On
a laptop about all that can be done is reseat the memory and clean the vents. (Of course
remove ALL power prior to opening the case.)

Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

Important Info If You Have Received a STOP Code

If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error. If your copy of Windows came with your computer, call the manufacturer of your computer. If you purchased Windows separately from your computer, Microsoft provides support. To find contact info for Microsoft or your computer manufacturer, Contact Support.

If you have experience with computers and want to try to recover from this error, follow the steps provided in the Microsoft article Resolving STOP (Blue Screen) Errors in Windows.

These actions might prevent an error like this from happening again:

1. Download and install updates and device drivers for your computer from Windows Update.
2. Scan your computer for computer viruses.
3. Check your hard disk for errors.

SYSTEM_SERVICE_EXCEPTION Parameters

The following parameters are displayed on the blue screen.

Parameter	Description
1	The exception that caused the bug check
2	The address of the exception record for the exception that caused the bug check
3	The address of the context record for the exception that caused the bug check
4	0

Cause

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

BCCode: 3b    0x0000003b  <-- read this link
http://www.faultwire.com/solutions-fatal_error/SYSTEM-SERVICE-EXCEPTION-0x0000003B-*1074.html

=======================================================

Windows 8 - Improve performance by optimizing your hard drive - see "To repair a drive:
http://windows.microsoft.com/en-US/windows-8/improve-performance-optimizing-hard-drive

How to Check a Drive for Errors with "chkdsk" in Windows 8
http://www.eightforums.com/tutorials/6221-chkdsk-check-drive-errors-windows-8-a.html

Redesigning chkdsk and the new NTFS health model
http://blogs.msdn.com/b/b8/archive/2012/05/09/redesigning-chkdsk-and-the-new-ntfs-health-model.aspx

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This is my generic how to for proper driver updates : (update video/display driver and BIOS)

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click
UPdate Driver (this may not do anything as MS is far behind certifying drivers) - then Right
Click - Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Windows 8 - Hardware and Drivers
http://windows.microsoft.com/en-US/windows/hardware-drivers-help#hardware-drivers-help=windows-8

Windows 8 - Why isn't Windows finding my device?
http://windows.microsoft.com/en-US/windows-8/why-isnt-windows-finding-device

Windows 8 - What if a device isn't installed properly
http://windows.microsoft.com/en-US/windows-8/what-device-isnt-installed-properly

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Memory tests do not catch all errors such as mismatched memory (possible even for sticks
that appear to be identical) and when faster memory is placed in system behind slower
memory. So it is best to also swap sticks in and out to check for those even if all memory
tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best method
www.memtest.org

For the Windows Memory Diagnostic Tool.

WinKEY + W  - type in the Search box ->  Memory - find Memory Diagnostics tool at top
of list - follow the prompts.

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory
Diagnostic Tool
http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7 (and 8) - in Windows 8 the
name is "Windows Memory Diagnostic".
http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

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After doing ALL the updates you can, and if the issue continues, then run DriverVerifier.
(Remember to use the Windows 8 methods posted at the top of the original reply above.)

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617

How To Troubleshoot Driver Problems in Windows Vista or 7.
http://www.winvistaclub.com/t79.html 

Using Driver Verifier
http://msdn.microsoft.com/en-us/library/ff554113(v=VS.85).aspx 

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issues
http://www.youtube.com/watch?v=_VwIDD9xngM

Driver Verifier
http://www.techsupportforum.com/2110308-post3.html

Using Driver Verifier
http://www.faultwire.com/solutions/using_driver_verifier.php 

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issues
http://www.youtube.com/watch?v=_VwIDD9xngM 

You can disable Driver Verifier
http://support.microsoft.com/kb/244617

WINKEY + X - RUN - type in -> verifier /reset      hit enter to disable

Use BlueScreenView to see if there is a driver specified in the error message. Also check with
MyEventViewer at the time of the BlueScreen.

If DriverVerifier creates a minidump upload it and post the link here so we can analyze it.

Hope this helps.

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Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!