How to reset Windows Sockets for network connectivity.

Hi Claire,

Thank you for posting your query on Microsoft Community.

I understand that you are facing issues with network on Windows 10. I apologize for the inconvenience caused to you.

The issue could occur if network driver is corrupt.

To assist you better, please provide the information:

1. Are you getting any error message?

2. What is the make and model of the Computer?

Refer to the below methods and check if it helps.

Method 1: I would suggest you to run the Network adapter troubleshooter and check if it helps.

1. Click on search bar next to Start Menu.

2. Type “Troubleshooting” without the quotes and Click on Troubleshooting.

3. Click on View All on the left panel of the screen.

4. Then click on Network Adapter.

5. Then click on Next and follow the instructions.

If the issue still persist, refer to the below method.

Method 2: I would suggest you to update the latest driver for network adapter under Device Manager.
1. Press Windows Key + R Key.
2. Then type “devmgmt.msc” without the quotes and hit on Enter Key.
3. Expand Network Adapter.
4. Right click on the wireless driver and click on Update driver software.

If the issue still persist, refer to the below method.

Method 3: I suggest you to download and install the latest drivers for your network adapter from your computer manufacturer’s website.

If you still not able to resolve the network issue.

Then let us try to reset the TCP/IP stack and see if that can resolve the issue, following steps:
1.       Press Windows + X key on the keyboard.
2.       Click on Command Prompt (Admin).
3.       At the command prompt window, type the following commands:
netsh winsock reset catalog
netsh int ipv4 reset reset.log
netsh int ipv6 reset reset.log
4.       Restart the computer.

Reply to us with the information, so that we can assist you better.

Let us know if you need any further assistance on Windows related issues and we will be glad to help.