Windows 10 update stops at 82% working on update

Hi Debbie,

We need to gather more information for us to better assist you on your concern about Windows Update. Kindly answer the following:

• What is the update that your computer attempting to install?
• What is the model of your computer? To determine the model of your device, follow these steps:
  1. Right-click the Windows logo (Start button), and the click Run.
  2. In the Run textbox, type msinfo32.
  3. On the right pane of the System Information window, look for System model.
• Are you using a third party antivirus software?

There is a possibility that the system files of Windows Update is having an issue. This can be the reason why you're encountering an error. While we wait for the answers to our questions, kindly access this article. The link will provide you the steps that can usually resolve common Windows Update issues.

We'll be waiting for your response.

Here is the msinfo at the bottom. 

It keeps trying to install the latest Windows 10 update. 

I have also downloaded and tried to install but with the same results it just keeps looping. 

• Windows10 upgrade 9252.exe  - Jan 2 2018
• Reimage Repair.exe  - Jan 2 2018 
• MediaCreationTool.exe - December 21 2017

I am using norton 360 Premier for my antivirus and I have disabled it to try and run the installations. 

msinfo :

OS Name Microsoft Windows 10 Home
Version 10.0.14393 Build 14393
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ASUSOFFICE
System Manufacturer ASUSTeK COMPUTER INC.
System Model CM6870
System Type x64-based PC
System SKU SKU
Processor Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0606, 8/27/2012
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.14393.1378"
User Name AsusOffice\Debbie
Time Zone Pacific Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 14.1 GB
Total Virtual Memory 18.3 GB
Available Virtual Memory 16.5 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

Thank you for the information, Debbie. Upon checking the model of the computer, the latest updates for its drivers are only in available up to Windows 8.1. The drivers of your computer may be encountering compatibility issues with Windows 10. This can be the reason why you're unable to install the update. We highly recommend contacting Asus so that you can verify they have updates for your drivers which are compatible with Windows 10. You can access this link and click on How to find out an OEM’s contact information to know how to contact Asus.

If you still want to resolve the Windows Update issue, you can follow the steps found in the link that we've provided in our last reply.

Let us know how it goes.

DX4860

Hi Argel, 

I am encountering the same issue, but i think my drivers are up to date.  Help needed.

Dong

I figured it out for my computer!! It was a hardware conflict of all things. I needed to remove the wifi card from my Gateway computer, manufactured by Anatel. I found the solution on another board and am so relieved, I wanted to share it everywhere. The update ran just fine after removing the card. FYI, I wasn't connected to the Internet using the wifi, just having the card in there was enough to cause a problem.

How did you remove the wifi card from your gateway? I know this has to be the issue as i've read many people with this problem and the same PC as me. However, I cant find how to take the card out of my computer (DX4860) anywhere online. I have no experience with the hardware in my PC i've just opened the side panel and immediately gotten really confused. Any help as to how to remove this wifi card from my gateway would be greatly appreciated.

Hi Linda,

If your Windows 10 device is having trouble installing the latest updates, I suggest resetting the Windows Update components. This operation will refresh all of the components required to download and install the latest updates for Windows 10 and create a new SoftwareDistribution folder for the update files. You will need administrative permission to complete this task.

1. Download the Reset Windows Update Agent from this page.
2. Click ResetWUEng.zip and select I agree.
3. Save the zip file.
4. Open the file and run ResetWUEng.
5. Follow the on-screen instructions and wait for the process to finish.
6. Restart your PC.
7. Run Windows Update.

Let me know how it goes.