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cannot save word files after 1809 update

my computer has just updated to 1809. now it seems i cannot save any files in Word. i am using Word 2013...

Any ideas what i can do?

Thanks

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Hi dk_is

Are you able to open and edit those files, but not save them?

Where are those files located, are they on your PC or on OneDrive?

If that are on your PC what is the exact location of those files?

Have you tried saving to a different folder to see if that succeeds?
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What happens when you try, is there an error message.

Try to repair your Office install. Open Apps and Features and look for Office 2013 in the list, select it and then Modify. This should open the install dialog and you can select Repair.

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yes, i am able to open and edit, just not save. 

they are local files. 

it open the save dialog box, but nothing happens as i click the location or save...

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powerpoint works, word does not...

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Hi dk_is

Thank you for that detail . ..

Please explain exactly what happens when you click location or save, does that save dialog just freeze, or does it close without saving your file?

Please try this:

Open Windows Defender Security Center

Go to Virus & threat protection - Virus & threat protection settings

Scroll down to Controlled folder access

Turn that feature off temporarily, can you then save a file in Word?

If so, from there, you can add Word 2013 to the list of safe or allowed apps to prevent them from being blocked
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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when i click the location or save - nothing happens. no error message or anything... i can go back to the file, but just cannot save it...

controlled access folder was off by default. 

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Reply In reply to deleted message
did repair. still no change...

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also unable to save to onedrive locations... let me log in, but not to open up a save location...

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Just wanted to say that I, too, am suffering from this dreadful issue, which started occurring only after I updated my machine to Windows 10 version 1809 earlier today.

Symptoms:

 - All other Microsoft Office programs appear to be running fine, just like before, except for Word (2016 and 2019, doesn't matter which version)

 - I can open any Word document (.doc, .docx, etc.) and edit it without issue, but clicking the "Save" icon does nothing, likewise for "CTRL+S"

 - When trying to choose a save destination folder through "Save as", clicking "Browse" does nothing

 - When closing any Word document, I get the following prompt: "Want to save your changes to "(document name)"? If you click "Don't Save", a recent copy of this document will be temporarily available.", but clicking "Save" does nothing and "Don't Save" simply closes the document without saving it

Already tried:

 - Uninstalling Microsoft Office 2016 and re-installing Microsoft Office 2019 from scratch (no success)

 - Disabling "Controlled folder access" from within Microsoft Defender Security Center (was already turned off by default)

 - Adding WINWORD.exe as a an "Allowed app" through "Controlled folder access"

Is there anything else that can be done about this, since this never happened to me before and it's keeping me from working! :(

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My only suggestion is to roll back to version 1803. And then block 1809.

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Last updated February 6, 2024 Views 5,709 Applies to: