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We can't connect to Outlook at the moment. Please try again later.

I intermittently receive this error message when trying to browse or send emails using Outlook.com:" We can't connect to Outlook at the moment. Please try again later."
This appears to be quite a common issue:


This occurs several times a week, and given that I don't check my email continuously it could be happening even more often.

Most of the suggestions have centered around there being a problem with the user's browser or internet connection. I do not believe this to be the case, as I have experienced the issue on several supported browsers and keep them up to date as a matter of course. My internet connection is working fine for all other sites at the times of the issue. This is surely a problem with either the account or the server?

Some information to help rule things out:
  • This occurs on Windows 7, Windows 8 and OSX
  • This occurs whilst using Chrome and IE
  • My internet connection is fine (all other sites work during this service outage)
  • I have the latest version of Silverlight & latest version of the browsers
  • I have changed my password
  • This issue even occurs with a freshly formatted, installed & updated version of Windows
  • My account is associated with my mobile phone
  • status.live.com is not showing any indication of an issue
  • I can still use the service on my mobile (Nokia Lumia 920) at the time of the issue, this exclusively affects desktop machines (but multiple devices, platforms etc.)
  • I was a long term hotmail user of 10+ years and never experienced the issue
  • The issue began when I changed over to Outlook.com

I am happy to help however I can but this problem really is infuriating. My wife is in a similar position to me and also experiences the issue.
Answer
Answer

UPDATE: May 28, 2013 (PST)

 

We apologize for the inconvinience that this issue has caused you. Since most of the users are still experiencing the same issue, we need to get more informaiton from you. This will help us in our ongoing investigation.

 

Please follow the instructions I provided on this thread: "We can't connect to Outlook at the moment. Please try again later". Then respond to it once you have the complete information about the issue and your account.

 

I have locked this thread because it became too long to manage. We will be looking forward to see your responses on the thread that I have provided above.

 

Thank you again for your help.

 

Regards,

Jen

 

UPDATE: May 27, 2013 (PST)

 

Hi everyone,

 

The error message, "We can't connect to Outlook at the moment." should be fixed now. If you are still encountering the same error, it is possible that the browser you are using is still getting the bad cache.We suggest that you clear your browsers cache or reset you browser's settings.

  • To Reset Internet EXplorer settings, please go here.
  • For other browsers, please click this link.

Please let us know if issue persists.

For other users who are encountering a different issue, we strongly suggest that you create another thread. This will help us to manage all your issues easily.

 

Thank you for your patience and cooperation.

 

Regards,
Jen

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UPDATE: May 26, 2013

 

Hello everyone,

 

We sincerely apologize for inconveniences that you have encountered regarding this issue.

 

Our Product Team had made some adjustments to the affected server and would like to ask for confirmation if we are still having the error.

 

Kindly inform us immediately if the issue persists so that we can make the necessary action.

 

Your cooperation is highly appreciated.

 

Thank you.

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Last updated October 10, 2023 Views 15,671 Applies to: