Office 2013 (Windows 7) has worked well for several weeks, but not will not start up any programs?
Windows updates are fully up to date, up to a single Defender update as of 7th May 2013.
Any help would be greatly appreciated.
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A lot of problems with Office 2013 are caused by third party (non-Microsoft) applications.
This is my (expanding) list of things to try when Office 2013\365 won’t start or crashes:
See Office 2013 install woes - http://office-watch.com/t/n.aspx?a=1834
See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:
http://support.microsoft.com/kb/2813143
Or see the KnowledgeBase article Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013 at:
http://support.microsoft.com/kb/2811180/en-us/
Also see my response in
http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-2013-has-stopped-working/67b81016-849f-481a-bce5-bf04797ac03b
Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013
Do you have “Fun Tools” add-in? A number of people have reported that removing it overcomes problems with 2013
Do you have Toshiba Book Reader installed on the PC? It has been reported that uninstalling that brings Office back to working status.
Do you have the Acrobat PDFMaker add-in. It has been reported that uninstalling that overcomes an issue with a message appearing that states "The document contains macros. Macro support for this application is disabled. Features requiring
VBA are not available. Would you like to open this document as a read only?"
Also see: http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply
and
http://answers.microsoft.com/en-us/office/forum/office_home-word/word-and-excel-2013-crashing-on-windows-7/5389390c-e989-4c8e-8fe0-62673f1410ce?page=4#LastReply
It appears that there may be some hardware incompatibilities as well.
If you have the NVIDIA driver NVWGF2UM.DLL, try renaming it as:
NVWGF2UM.old as was mentioned in:
http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply
See:
http://answers.microsoft.com/en-us/office/forum/office_365hp-word/office-2013-crashes-with-canon-8350-printer/e2bf6530-92e0-47ef-b6ec-e803a91793d0?page=3#LastReply
From the File tab, select Options and then click on Advanced and then in the Display section of the dialog, check the box for
Disable hardware graphics acceleration
The ddeexec can also be deleted from
HKEY_CLASSES_ROOT\Word.DocumentMacroEnabled.12\shell\Open.
That fix is described at ...
http://www.dilloway.co.uk/there-was-a-problem-sending-the-command.html
It has been reported that uninstalling FastPictureView and FastPictureViewer Pro… overcomes the issue of the Minimize, Maximize, Close and Help buttons not being visible in Office 2013.
Refer to the following website for information on repairing Office 2013/365:
http://office.microsoft.com/en-us/project-help/repair-or-remove-office-2010-HA010357402.aspx
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy
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Last updated October 5, 2021 Views 0 Applies to: