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Silver Cheese

Intel High Definition Audio is not working.

I installed three Intel system driver updates using Microsoft Windows update after my system showed "No Audio Output Device is installed". I checked Control Panel and Device Manager. I saw Intel High Definition Audio is not working and it showed "The drivers for this device are not installed. (Codes 28)". I tried to Update Driver and it showed "Windows was unable to install your Intel High Definition Audio". How can I fix this problem? Thanks.

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DaveM121

Independent Advisor

Hi Silver

The latest Windows update seems to have a bug in it, lots of users are reporting loss of audio after the latest Update

The fix is to go to the support page for your device on the manufacturers website, then download and install the audio device drivers they recommend, those will be compatible with your PC, unlike the ones installed by Windows Update . . .

More than likely on the manufacturers website, rather than Intel Hi-Def Audio, that is Realtek High Definition Audio

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Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Kapil Arya [Directly]

Hello,

UPDATE (13-Oct-18): Please refer this fix to solve this issue: https://www.kapilarya.com/fix-audio-lost-after-windows-10-october-2018-update

Many users are reporting this audio loss issue at the moment. If you recently installed any Windows Update, try uninstalling it and see if that helps:

https://www.kapilarya.com/how-to-uninstall-wind...

Hope this helps!

P.S. If you've System Restore point created earlier, you can also use it to restore back your system.

Note: Included link(s) in this reply refers to non-Microsoft website(s). The page(s) appears to be providing accurate, legitimate and safe information. Watch out for ads on the site(s) that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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Helping Windows users, since 2010 · Please remember to mark replies as answers, if they helps!

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Vijay A. Verma

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I would request you to provide following information -

A. What is your computer's make and model? For example Lenovo T470

B. What is your Windows version and build?

To know - Windows Key+R > Type winver and press Enter

Sincerely yours,
Vijay A. Verma @ https://excelbianalytics.com

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Wilfredo_Soto

Independent Advisor

Hi Silver
I am an Independent advisor And I'm here to help you!!
How you doing today?

This article can help you with the possible solution of your Issue
https://support.microsoft.com/en-us/help/310123...

I hope it helps you, have a nice day!!!

Wilfredo Soto

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Silver Cheese

HP 2017

Windows 10, Version 1809

Thanks.

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Vijay A. Verma

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Not able to find HP2017 on HP site.

Is this your laptop - https://support.hp.com/us-en/drivers/selfservic...

Sincerely yours,
Vijay A. Verma @ https://excelbianalytics.com

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Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Sincerely yours,
Vijay A. Verma @ https://excelbianalytics.com

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JacquelineL1

I have the same problem!

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Silver Cheese

HP Notebook - 15-ay122cl

Thanks.

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Joel Chong

I am having the same issue on an

Asus GL553VD

Unfortunately I do not have system restore on.

Where do I find the driver for Intel High Definition Audio online? Windows cannot find it automatically.

Will Microsoft solve this problem in a next update?

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Question Info

Last updated May 2, 2024 Views 33,784 Applies to:

Windows
/
Windows 10
/
Devices and drivers

Intel High Definition Audio is not working.

Replies (40) 

Question Info

Replies (40)