First, simply try restarting your computer. Yes it is simple, yes it is a "dumb fix", but it has worked for several people.
If you have one of the Office 365 bundles, confirm that the Windows "Office 365" service is running
Cannot Start Office 2013 applications / Cannot Uninstall Office 2013 / 365
- Just Stopped Running - several things to check
#1 - if Office 365 applications “just stops running”
- check that the “Microsoft Office Service” is Running (this does not apply to Office 2013 installations
#2 Try Renaming OSF.DLL
#3 Turn Off system animation AND Uninstall Avast AV
#4 Shut down ALL Office applications then restart them in Safe mode - if this fixes the problem an Office addin is the problem. Stop them until you find the fix. Abbyy FineReader (it comes with many Epson Printers)
is a common offender here, but there are others
http://answers.microsoft.com/en-us/office/forum/office_2013_release-office_install/office-2013-upgrade-installed-but-apps-all-close/fa8d60ae-cb22-4910-8d16-3c71593f4ea9
If you have one of the Office 365 bundles, Check that the “Microsoft Office Service” is running
If you have Office 365 installed and activated, and then it “just stopped running”, the first thing to check is make sure the “Microsoft Office Service” is running:
- On Win 8 Start Screen simply type “Services”. It should show up in the “Apps” list.
Or
in <WIN><R> (the Run window), type services.msc.
- Srcoll to find the service name
- Right click on the service name
- Select Properties
- Click on the start button
NOTE: in Win 8 Control Panel “Services” is hidden under Administrative Tools.
*********
<snip Taken from a PSR capture of this problem:
So this is confirmation that it is a Click-to-run problem. >
Step 5: User mouse drag end on “Something went wrong (pane)” in “Something went wrong”
Program: Microsoft Office Click-to-Run, 15.0.4505.1005, Microsoft Corporation, INTEGRATEDOFFICE.EXE
FIRSTRUN RERUNMODE OPERATION INSTALL_MULTIPLE PRODUCTSDATA PROJECTPRORETAIL_EN-US_X-NONE APP ROOT\OFFICE15\WINPROJ.EXE, INTEGRATEDOFFICE.EXE
UI Elements: Something went wrong, C2RCustomWindow
</snip>
Since this error has been confirmed to be a CTR issue, one fix is to get a local install of Office instead of Office 365.
****************Another fix that worked for one person was to use the Fix It to completely remove Office, boot the computer and re-install
http://support.microsoft.com/kb/2739501
Office 2013, Office 365 and Office 2013 Preview uninstalls
- Method 1: Uninstall using Fix it
Note: If you are using a 64-bit operating system, save the fixit tool on the system and then run it from the saved location. - Method 2: Uninstall from Control Panel
- Method 3: Remove manually
Method 1 in this tip does a more thorough job that the “normal” uninstall via Programs and Features (aka Method 2 in the tip). The Normal uninstall is designed with the assumption that you will be re-installing Office. It does NOT delete everything. It leaves
configuration files like NORMAL.DOTM and other templates etc. and it also leaves configuration Registry entries.
Boot the computer. After the restart go to
http://office.com/myaccount to re-install.
Another approach that worked was after doing the Office uninstall, was
run a System File Check:
- Win 8 Metro > Type CMD /
Win 7 & earlier, in Start menu search window type CMD
- In the search results Right click on CMD and select Run As Administrator
- Type sfc /scannow
- Press Enter. The scan takes a few moments
- Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows
http://support.microsoft.com/kb/929833
Clear Windows Store cache
- Open CMD window again with Admin Privileges
- Type WSreset.exe
- Press Enter
- You’ll receive confirmation message cache is cleared and you may now browser Windows Store
Run Disk Cleaner
- Win 8 Metro > Type “Disk clean” /
Win 7 & earlier, in Start menu search window type “disk clean”
- In the search results Right click on “Disk Cleanup” and select Run As Administrator
- Clean boot the pc and retry installing Office 365.
How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista
http://support.microsoft.com/kb/929135