Hi,
I have not received the Deep Sea Pack yet, although it was said to be received by June 12th.
June 10, 2024
Smwutches - SwordofWhedon - Daft Badger - StuartATrueRed - WPAK ✅
January 12, 2024
Hi,
I have not received the Deep Sea Pack yet, although it was said to be received by June 12th.
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You will need to contact Xbox Support directly for assistance with that.
The best way to reach Live Support would be here: https://support.xbox.com/contact-us
Step 1 ----Select Xbox One
Step 2 ----Select See other options
Step 3 ----Select topic (Ex. System Update)
Step 4 ----Select "Show contact options"
Step 5 ----Select request a call from support
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I also do not have it on my Xbox account, and I definitely played during this time, I made sure, myself and my two kids logged in and played.
It never seemed to acknowledge it in game, and kept showing the promotional message every time we logged in.
Eventually i.e. when checking today, it appeared on one of my kids accounts as 'owned/installed', my other kids account shows as 'owned/download', so I could download it for them both.
However for my own parent account its not listed and searching shows that I can only buy it for minecoins!
For us though its not just the Deep Sea mashup pack either...
Since merging my family accounts to Xbox Live, one of the kids accounts has lost the entitlement to all the free Christmas promotional packs they earned last year (snow blizzard, skins, winter wonderland etc) and none after found to redownload any more as the promotion was only for the Xmas period!
With who/how would I be able to get these things resolved?
Thanks for any MS assistance with this.
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Hello Alexandre,
We understand that you're experiencing an issue concerning not receiving the Minecraft Deep Sea Pack.
Please be sure to find all information about this promotional item on the Minecraft website here at the Get Deep Sea Mash-up free this weekend webpage.
Best wishes!
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