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June 12, 2024
Hello! Are you trying to recover or access your Microsoft Account?
Please keep in mind that the Microsoft account recovery process is automated, so neither Community users nor Microsoft moderators here in the Community will be able to assist in the process. We recommend checking out the following resources for help in regaining access to your account:
· I can't sign in to my Microsoft account - Microsoft Support
· Help with the Microsoft account recovery form - Microsoft Support
· How to recover a hacked or compromised Microsoft account - Microsoft Support
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June 10, 2024
Outlook Top Forum Contributors:
Ron6576 - Don Varnau ✅
how do I retrieve older emails?
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IF IMAP, Outlook.com or Exchangem, go to File, Account Settings, open the account settings dialog. Double click on the account and check the sync settings - are you syncing the entire mailbox?
Diane Poremsky
M365 MVP, specializing in Outlook, Exchange, and Microsoft 365 apps.
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If this is in a desktop version of Outlook, go to Options and Account Settings, double-click on the account in question, and see if you can increase the Exchange Cached Mode to a duration required.
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Right-Click on inbox and expand 'Assign policy'. You should see which retention policy is currently used for the root folder.
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What type of email account do you use? POP, IMAP, Outlook.com, Exchange?
IF IMAP, Outlook.com or Exchangem, go to File, Account Settings, open the account settings dialog. Double click on the account and check the sync settings - are you syncing the entire mailbox?
I have the same issue. I have a hotmail account and am using Outlook.com. I, too, cannot see older emails. Today, 15 Jul 18, I can only scroll down and see back to 6 Jun 18. There is no more to scroll. I've looked in rules and there is no rule that would affect my inbox. Is there something in Sync that would affect this?
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