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Chris Spera Contact Information - Per Gabe Aul Tweet

OneNote Team,

I can be reached via email at <PII removed> .  eMail me there, and I will shoot you more specific contact information, including a phone number, so we can chat.

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I have been having this issue too - same platform. SP3 on W8.1 upgraded to W10 and then ON13 goes beserk. While going through these forums I checked if "Use pen as pointer" was enabled. In my case, it wasnt. SO that wasnt the solution.

I then remembered that the Surface Pen wasnt connected recently. When I went in to the Bluetooth Devices setup Screen, I found that the Surface Pen wasnt connected and that it wasa driver error. So i reset the SUrface Pen (holding the top button down on the pen until a yellow light comes up). It connected.

Then when I checked ON13, inking doesnt disappear1

ITS EARLY MINUTES YET, BUT i THINK THIS MAY WORK. I will keep you guys posted if it does. Please give feedback.

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I went back to 8.1 yesterday.  Couldn't wait for an update.

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Too bad Brian DDDD.

Just for the record, did you try connecting the Surface Pen as I had said.

So far, I am still holding on to Win10. Contacts and Calendar apps are really good. All settings are in one place.

Wish MS did a better job though!

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Still seeing the issue with 2016 beta and/or 2013 with latest updates. Am going to try disabling hold/right click that I read might help before giving up and rolling back to 8.1/2013 AGAIN!

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gjblack,

It sounds like the fixes we've supplied are not resolving the problem for you. We'd love to hear more specifically what you are experiencing so we can work to address it. If you are interesting in providing that info, please go to the twitter account at https://twitter.com/msonenote and send us a tweet so we may respond directly.

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Let me know if anyone else is still seeing the bug even after the update! Please confirm that the version number of OneNote is 15.0.4745.1000+. If possible, provide a description of the bug: Is the ink disappearing immediately or after a short time? Does undo help? How frequently does the bug repro? Does the bug repro consistently after some action?

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I've updated ON13 to ...1001. Its been working decently for me. Pen button still brings up ON not ON13!

When ink disappeared, it usually did after the palm was moved or page was panned.

Hope it is useful.

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Love to help and get it sorted out but don't have a twitter account. Currently am using 2016 16.0.4229.1014.

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Could you provide the full version number?

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That's fine. I shall figure something out :)

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Last updated October 1, 2021 Views 2,204 Applies to: