windows update not working - using IE 6
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What is your Windows Operating system?
Why are you still using IE6?
What if any error codes are your getting?
What internet security software are you using?
Have you tried resetting WU settings?
How do I reset the Windows Update settings?
http://support.microsoft.com/kb/971058
Please provide further information if you require assistance. Thank you.
MVP 1st July 2005- 30th June 2016
WIMVP 1st July 2016- 30th June 2017
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~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002
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Duplicate of http://answers.microsoft.com/en-us/windows/forum/windows_xp-windows_update/windows-update-not-working-tried-fixit-and/1df7708a-5143-434d-bcd3-301d8afa6bf5 (01 March 2012 &ff)
Well at least it's confirmed it's XP rather than guessing it's XP because of IE6.
MVP 1st July 2005- 30th June 2016
WIMVP 1st July 2016- 30th June 2017
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Windows XP
I have not been successful updating to ie 7 or 8 - when I used this forum to work that problem, the suggestions did not work and then the thread was closed
no error codes goes to http://support.microsoft.com/kb/2497281 am running SP3
using Norton Antivirus
tried resetting got - fixit did not work
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Microsoft has suggestions and offerings at
http://windows.microsoft.com/en-US/windows7/how-do-I-remove-a-computer-virus
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Forum moderator Keith has some suggestions along this line at
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-explorer-has-stopped-working/6ab02526-5071-4dcc-895f-d90202bad8b3
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If that fixes it, fine. If not, use System Restore to go back to a date prior to the beginning of the problem. To run System Restore, click Start -> Programs -> Accessories -> System Tools -> System Restore. Click the box that says Show more restore points.
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You can check for corrupted system files. Open an administrator command prompt and run SFC if the above doesn't help. Click START, then type sfc in the search box, right-click SFC.EXE and click Run as administrator. Then from the command prompt type sfc /scannow.
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Finally if all else fails, you can check the rather cryptic system event log. To do so click Start -> Control Panel -> Administrative Tools -> Event Viewer. Once in Event Viewer click on the system log and scroll through the entries looking for those flagged "error" to see if you can find hints as to where the problem could be.
`
I hope this helps. Good luck.
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~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002
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could not get into safe mode by holding down f8 once a second or continuously
ran microsoft malicious software removal tool (6 hours)and found no infected files
don't know how to open an administrator command prompt
when i hit start> control panel I don't get administrative tools as a choice
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~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002
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