I bought a Microsoft Surface Book, 2 years ago having been told it was the best notebook on the market. I spent a lot of money on this purchase and would like a better product and service.
My purchase is now proving to be a mistake being beset with continuing downward spiral of failures and lack of Microsoft support. This is after all their Flagship Product
The screen show lines of discolouration on both sides of the screen and the upper edge, probably due to the battery overheating. This discolouration is also air pressure sensitve.. At 4000 plus meters elevation it appears immediately as soon as the computer is turned on. Perhaps this is due to the battery heat. Maybe the fan has stopped working. This browning seems to grow with time on and fades when the computer is turned off.
The upper part of the computer with the screen is now bowed and the screen bulges out
There is of course no error message to indicate the fan has failed, nor is there a heat sensor to warn about the battery.
I have seen no definitive information about this problem either from Microsoft or from all the various organizations that live off presenting third party information on Microsoft products. The only thing I see is that is is a rather vague hardware failure. But this failure affects tens of thousands of Surface books now and as certain parts fail an ever increasing number of Surface Books
Then again Microsoft would not want to draw attention to these failings, even so they should to ensure a regular maintenance of their products. I think like car problems Microsoft should be forced to disseminate regular maintenance updates on their products.
I reported this failure of the Surface Book to Microsoft and was told to take the Surface Book to Microsoft Repair Centre in Hong Kong. Having got there I discovered that this service centre did not exist. They were merely Microsoft Offices. My computer was bought in the USA and now resides with me in China.
Now I have the cost of the trip to Hong Kong and no remedial action from Microsoft.
Now the question is, what is Microsoft going to do about this problem. I have it in writing that they will replace the computer at no cost but it remains a problem to actually achieve this.
So here are the pictures of the problems.
Left side discolouration. This turns a dark brown as the longer the computer is on.
Brown spot to the right of Site Feedback.
Here you can see the case bent into curve. You can also see the reflection of the keyboard showing the outward bowing of the screen.