Hi,
Run these commands on the command prompt to restart windows update services
net stop bits
net stop cryptsvc
net stop wuauserv
net stop msiserver
ren C:\Windows\SoftwareDistribution softwaredistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start bits
net start cryptsvc
net start wuauserv
net start msiserver
SC config wuauserv start= auto
SC config bits start= auto
SC config cryptsvc start= auto
SC config trustedInstaller start= auto
After executing the commands I would suggest performing a clean boot to disable third party services
Clean boot,
In the search box on the taskbar, type msconfig and select System Configuration from the results.
On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
On the Startup tab of System Configuration, select Open Task Manager.
Under Startup in Task Manager, for each startup item, select the item and then select Disable.
Close Task Manager.
On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.
Try initiating the update and if it still occurs, I recommend an in-place upgrade
By performing an in-place upgrade, this process overrides the system files which would fix corruptions or damages within the system files/packages.
To perform an in-place upgrade,
1. Open this link
https://www.microsoft.com/en-us/software-downlo...2. Select Download tool, and select Run. You need to be an administrator to run this tool.
3. On the License terms page, if you accept the license terms, select Accept.
4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
5. After downloading and installing, the tool will walk you through how to set up Windows 10 on your PC.
6. When Windows 10 is ready to install, you'll have an option to keep your personal files and apps, keep personal files, or to keep nothing during the upgrade
7. The process would take a while and may consist of multiple reboots. Make sure that there won't be interruption within the process to make sure that everything would sort everything out