The Defender on my pc stops/freezes the scan at the same point at the same time elapsed. It stops/freezes when it's 11 minutes into the scan at a system file called, "iun6002.exe". It doesn't exactly freeze, as the green animation line which shows that
it's scanning is still moving. I try to cancel the scan, but it is at this point that the system stops responding.
I have checked for defender updates and it's all Up-to-date and my other Anti-Virus software (McAfee Total Protection) has no scanning problems.
Run Check disk to fix any bad sectors on the hard drive.
a. Click on start and in the start search bar type cmd, right click on the command prompt icon in the programs area and then click on run as administrator.
b. At the command prompt type chkdsk /f and then press enter.
Now, type in chkdsk /r
Note: CHKDSK would try to recover bad sectors on the hard disk, during this process there are chances of DATA loss from that particular sector.
Hope this information is helpful.
8 people found this reply helpful
·
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.