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Unable to print after installing update KB4560960 and/or KB4561608. Uninstalling updates fixes problem. Reporting bug.

Unable to print after installing update KB4560960 and/or KB4561608. Uninstalling updates fixes problem. Reporting bug. This is happening to every Windows 10 computer in our organization as updates install. 

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Greetings,

My name is Rhaine, I'm Independent Community Advisor. I’m so glad assisting you today
I am also Windows user.

I appreciate your time reporting this bug, this is a great help from the community who also experiencing the same bug.
Microsoft engineers is already aware of this issue and working a patch to be deployed in the next update.

Have a nice day ahead and be safe.

With Warm Regards
Rhaine C.

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Hi Stacy,

Can you please log FBH entry and share the link?

https://answers.microsoft.com/en-us/insider/forum/all/how-to-add-a-feedback-in-the-feedback-hub-and/0c60e72d-d810-40e2-bdc9-50ce5ab3bb9f

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Opinions expressed are solely my own and do not represent the views or opinions of Microsoft.

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Greetings,

My name is Rhaine, I'm Independent Community Advisor. I’m so glad assisting you today
I am also Windows user.

I appreciate your time reporting this bug, this is a great help from the community who also experiencing the same bug.
Microsoft engineers is already aware of this issue and working a patch to be deployed in the next update.

Have a nice day ahead and be safe.

With Warm Regards
Rhaine C.
Meanwhile if I uninstall this update and get my printer working again will MS then reinstall it at the next automatic update cycle?

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Hi,

Yes, as the updates are automatic, it would install. The best approach is to pause the update for 7-30 days.

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Opinions expressed are solely my own and do not represent the views or opinions of Microsoft.

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yes thanks I suppose that is the best answer. Lets hope the programmers have fixed the issue by then. Not good that this type of issue keeps occurring with MS these days. Create a fix for one issue only to cause a problem somewhere else just says sloppy work is being done. 

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Uninstalled the KB4560960 update and Brothers printer now works, but 3 days later the same update was reinstalled and now printer does not work again.   STOP REINSTALLING THIS KB4560960 AND DO A CLEAN UPDATE.  Thanks.

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Hi Ricardo, 

Please pause the updates. You can also use the show hide tool to hide the update after uninstall. 

http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab

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Also FYI(Valid for 1909 too)

https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-2004#436msgdesc

Print spooler might error or close unexpectedly when attempting to print
Certain printers might be unable to print after taking updates released June 9, 2020.

See details >		 OS Build 19041.329

June 09, 2020
KB4557957		 Investigating
 June 12, 2020
05:58 PM PT
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Opinions expressed are solely my own and do not represent the views or opinions of Microsoft.

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I also uninstalled KB4560960 update and paused updates.  My Brother printer is able to work again, BUT now during any use of the printer or its scanner, the computer freezes repeatedly.  In any 5 second interval, the computer might respond for a half second.  When the printer/scanner is not being used, the computer will often not respond randomly for perhaps one to three seconds every 15-20 seconds.  If the printer is turned off, there are still random short freeze-ups.  If I unplug the printer USB from the computer, the freeze-ups stop.

Bruce A. Johnson in Empress, Alberta, Canada

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Greetings,

My name is Rhaine, I'm Independent Community Advisor. I’m so glad assisting you today
I am also Windows user.

I appreciate your time reporting this bug, this is a great help from the community who also experiencing the same bug.
Microsoft engineers is already aware of this issue and working a patch to be deployed in the next update.

Have a nice day ahead and be safe.

With Warm Regards
Rhaine C.

When will this update be launched? In the meanwhile: do you have a solution to this printing problem? 

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Last updated July 14, 2023 Views 17,260 Applies to: