Ask a new question

Unable to import photos from iPhone6S to any Windows 10 PC

This has been really frustrating, I hope there is a simple solution.

At some point in the past month or so, either a Windows10 update, or an iOS update (I'm on 9.2) has made it impossible for me to import photos from my iPhone 6S to any Windows10 PC.

I can see the iPhone in Windows File Explorer, I can navigate to the internal storage there (DCIM/100APPLE/) - and I can see the individual photo files (albeit with default icons for .TIF and .JPG), but I cannot move them to my computer.

- If I try to drag and drop onto desktop, I get "The device is unreachable"

- If I right click on the phone in File Explorer and select Import Pictures and Videos, the Windows dialog comes up scanning the data, it tells me I have 280 new photos, and when I choose to import items, it tells me the device is unreachable.

- If I try to set one of the images on the phone as my background, I get the same error, but with the additional 0x80070141 code

I've tried running the troubleshooters (they find nothing), uninstalling and reinstalling the device, ensuring I'm on USB 2.0, changing cables etc. And as noted, this now happens on 2 desktop Win10 PC's and 1 Win10 laptop - and I absolutely used to be able to import subsequent to upgrading to Windows 10, so it's definitely something that has changed recently.

Does anyone have suggestions for a fix?

Hello,

Thank you for posting your query in Microsoft community.

We are sorry for the inconvenience caused and will certainly assist you regarding the issue.

I appreciate your efforts in trying to resolve the issue.

Since you are getting the error 0x80070241 in your computer, I suggest you to refer to Karthik Vengaloor’s post in the following link and check if it helps.

http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_repair/windows-10-error-error-code-of-080070241/fa3ffda3-4975-4c71-9184-fa610d6760d2

Hope it helps. Reply with results to help you further.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

You're pointing me to what seems like an unrelated solution - you're quoting a different error code to the one I presented (I have 0x80070141, not 0x80070241), and the use case seems entirely different - I can't pull files from my iPhone, the solution you suggest relates to installation of the Windows10 OS.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

i am having the same problem

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Same here, used to work and now it doesn't... Win 10, iPhone 6s, error 0x80070141

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

ugh!!! Same!! I was just praising how easy it was for the Windows 10 photo app to automatically backup photos and put them in the correct folder (For me dated monthly) then when I went to show my brother it didn't work and hasn't since then! Even trying to manually copy paste them from explorer. Very! very! dumb and frustrating!!! Hope to find solution soon!!!

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated October 4, 2021 Views 1,891 Applies to: