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SPF TempError DNS Timeout

Many recipients receive my email (sent with my exchange account @agora-secureware.ch) directly in the Junk folder. Looking at the headers of these message we can see

Received-SPF: TempError (protection.outlook.com: error in processing during lookup of agora-secureware.ch DNS Timeout)

Other recipients (for example @gmail.com) receive the same messages correctly (and there, these SPF appear as successful).

I've asked our Email Hosting but they say that for them everything is configured correctly. The SPF record for our domain looks like:

agora-secureware.ch text = "v=spf1 mx a ip4:46.21.25.0/24 include:spf.iway.ch -all"

What could be the problem?

Thanks a lot for your support.

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Hello, Patrick!

Thanks for contacting us! My name is Crislayne, I am an Independent Consultant and a Microsoft user like you. This is a public forum and we do not work for Microsoft nor do we have access to any user accounts. We can only offer advice based on our knowledge and resources available from Microsoft. I'm sorry that this happened to you. I know how frustrating it can be and I'm here to help you the best way I can.

To better help you, I did a search and found another user with the same problem as yours. Check the instructions and see if that helps.
Let me know the result.
https://answers.microsoft.com/en-us/msoffice/fo...

I hope this helps you to solve the problem.

If you have any further questions, don't hesitate to let me know. It will be my pleasure to help you.

Best regards
Crislayne V.

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Dear Crislayne

Thanks a lot for your kind reply!


I've asked our email hosting provider to change our SPF record as suggested by the mentioned answer and they added the server IP address and removed the "A" flag:

v=spf1 mx ip4:185.181.204.202/32 ip4:46.21.25.0/24 include:spf.iway.ch ~all

I made a test afterwards but unfortunately in the header of the message received by a recipients the same error message as before is present:

Received-SPF: TempError (protection.outlook.com: error in processing during lookup of agora-secureware.ch DNS Timeout)

Do you have any other suggestion?

Thanks a lot and best regards

1 person found this reply helpful

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Unfortunately I don't.

I will be releasing the question so that another specialist can help you.

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Hi Patrick,

I'm Ed, a fellow customer like you & an Independent Advisor.
Thank you for reaching out. I'm sorry to hear about the trouble.

Do your emails go to the junk folder of those recipients whose emails are hosted only in Office 365?

Have we already verified if that is the right IP address in your SPF?


Sincerely,
Edmund A.
Independent Advisor

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Dear Edmund

Thanks a lot for your reply.

Do your emails go to the junk folder of those recipients whose emails are hosted only in Office 365? 
Only to some of them. I made some more tests and while we still have problems sending emails to particular domains (e.g. @infosecglobal.com, @cdngrowth.com), where our messages goes directly to the spam folder, to others (including for example @live.com) everything works correctly.

In order to help you in the analysis I attach here the delivery receipt of two messages, one sent to @infosecglobal.com, where the error "TempError (protection.outlook.com: error in processing during lookup of agora-secureware.ch: DNS Timeout)” is visibile, and the second to @live.com, where instead everything worked fine.

First message to @infosecglobal.com

* * * * * START * * * * *



Subject: Test

Reporting-MTA: dns;QB1PR01MB3714.CANPRD01.PROD.OUTLOOK.COM
Received-From-MTA: dns;gozo.iway.ch
Arrival-Date: Wed, 26 Aug 2020 05:42:26 +0000

Original-Recipient: rfc822;*** Email address is removed for privacy ***
Final-Recipient: rfc822;XXXXXX@infosecglobal.com
Action: delivered
Status: 2.0.0
Diagnostic-Code: smtp;250 2.0.0 OK
X-Display-Name: XXXXXX

Received: from YQBPR01CA0133.CANPRD01.PROD.OUTLOOK.COM (2603:10b6:c01:1::33)
by QB1PR01MB3714.CANPRD01.PROD.OUTLOOK.COM (2603:10b6:c00:33::33) with
Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3326.19; Wed, 26 Aug
2020 05:42:26 +0000
Received: from QB1CAN01FT019.eop-CAN01.prod.protection.outlook.com
(2603:10b6:c01:1:cafe::81) by YQBPR01CA0133.outlook.office365.com
(2603:10b6:c01:1::33) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3305.25 via Frontend
Transport; Wed, 26 Aug 2020 05:42:26 +0000
Authentication-Results: spf=temperror (sender IP is 212.25.24.36)
smtp.mailfrom=agora-secureware.ch; infosecglobal.com; dkim=none (message not
signed) header.d=none;infosecglobal.com; dmarc=none action=none
header.from=agora-secureware.ch;compauth=fail reason=001
Received-SPF: TempError (protection.outlook.com: error in processing during
lookup of agora-secureware.ch: DNS Timeout)
Received: from gozo.iway.ch (212.25.24.36) by
QB1CAN01FT019.mail.protection.outlook.com (10.152.120.142) with Microsoft
SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
15.20.3326.19 via Frontend Transport; Wed, 26 Aug 2020 05:42:23 +0000
Received: from gozo.iway.ch (localhost [127.0.0.1])
by localhost (Postfix) with ESMTP id D8BE63411DD
for <XXXXXX@infosecglobal.com>; Wed, 26 Aug 2020 07:42:22 +0200 (CEST)
X-Iway-Path: 0
Received: from localhost (localhost [127.0.0.1])
by localhost (ACF/5742.27722);
Wed, 26 Aug 2020 07:42:22 +0200 (CEST)
Received: from owa.liveapp.ch (unknown [212.25.21.165])
(using TLSv1.2 with cipher ECDHE-RSA-AES256-SHA384 (256/256 bits))
(No client certificate requested)
by gozo.iway.ch (Postfix) with ESMTPS
for <XXXXXX@infosecglobal.com>; Wed, 26 Aug 2020 07:42:22 +0200 (CEST)
Received: from mbx02.liveapp.local (2001:8e0:40:907::31) by
mbx02.liveapp.local (2001:8e0:40:907::31) with Microsoft SMTP Server (TLS) id
15.0.1497.2; Wed, 26 Aug 2020 07:42:22 +0200
Received: from mbx02.liveapp.local ([fe80::250:56ff:feb1:5493]) by
mbx02.liveapp.local ([fe80::250:56ff:feb1:5493%13]) with mapi id
15.00.1497.006; Wed, 26 Aug 2020 07:42:22 +0200
From: Patrick Herber <*** Email address is removed for privacy ***>
To: XXXXXX <XXXXXX@infosecglobal.com>
Subject: Test
Thread-Topic: Test
Thread-Index: AQHWe2udWeW0x4uqr0SPPsV83jIQRw==
Disposition-Notification-To: Patrick Herber
<*** Email address is removed for privacy ***>
Return-Receipt-To: <*** Email address is removed for privacy ***>
Date: Wed, 26 Aug 2020 05:42:21 +0000
Message-ID: <*** Email address is removed for privacy ***>
Accept-Language: en-US, it-CH
Content-Language: en-US
X-MS-Has-Attach:
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x-originating-ip: [80.254.190.227]
Content-Type: multipart/alternative;
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MIME-Version: 1.0
Return-Path: *** Email address is removed for privacy ***
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* * * * * END * * * * *



Second message to @live.com

* * * * * START * * * * *
Your message has been delivered to the following recipients:

*** Email address is removed for privacy *** (*** Email address is removed for privacy ***)

Subject: Test

Reporting-MTA: dns;AM7EUR06HT049.mail.protection.outlook.com
Received-From-MTA: dns;gozo.iway.ch
Arrival-Date: Wed, 26 Aug 2020 05:38:50 +0000

Original-Recipient: rfc822;*** Email address is removed for privacy ***
Final-Recipient: rfc822;*** Email address is removed for privacy ***
Action: delivered
Status: 2.0.0
Diagnostic-Code: smtp;250 2.0.0 OK
X-Display-Name: *** Email address is removed for privacy ***

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with Microsoft SMTP Server (version=TLS1_2,
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2020 05:38:50 +0000
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smtp.mailfrom=agora-secureware.ch; live.com; dkim=none (message not signed)
header.d=none;live.com; dmarc=bestguesspass action=none
header.from=agora-secureware.ch;compauth=pass reason=109
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From: Patrick Herber <*** Email address is removed for privacy ***>
To: "*** Email address is removed for privacy ***" <*** Email address is removed for privacy ***>
Subject: Test
Thread-Topic: Test
Thread-Index: AQHWe2ssdD6EFK1ZI02u0/BVFQAhXg==
Disposition-Notification-To: Patrick Herber
<*** Email address is removed for privacy ***>
Return-Receipt-To: <*** Email address is removed for privacy ***>
Date: Wed, 26 Aug 2020 05:38:48 +0000
Message-ID: <*** Email address is removed for privacy ***>
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* * * * * END * * * * *

Thanks again for your support and best regards

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Hi Patrick,

How are you? I hope everything is well with you.
I haven't heard from you. I want to make sure that everything is taken care of and addressed.
Let me know if you need further assistance or if you have other questions. I will be more than happy to help you.

Stay safe always, take care.


Sincerely,
Edmund A.
Independent Advisor

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Hi Edmund

Thanks for your message.

I've replied to your answer on the same day (August the 26.), didn't you see my message?
(https://answers.microsoft.com/en-us/outlook_com/forum/oemail-osend/spf-temperror-dns-timeout/af52335f-c65e-4aae-83fd-ad424d33dfaf)

Best regards
Patrick

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Hi Patrick,

May I know if the recipients who received your email as junk are:
users from the same company or domain?
users whose email accounts are hosted by Office 365?
Thank you!


Sincerely,
Edmund A.
Independent Advisor

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Hello,

I have the same exact problem and I’ve been banging my head for months! My spf record has no A addresses and pointing to ipv4 and ipv6 of the mail servers. I am recieving in the mail subject [Warning Unauthenticated User] and looking into the header analysis it give the exact same problem Dns timeout for my domain in SPF! Any ideas?

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Same issue here as well. All emails I send are received with "Received-SPF: TempError"
Very annoying.
HHawk

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Question Info

Last updated April 2, 2024 Views 5,062 Applies to: