Planner comments disappearing

Hi Mary,

Welcome to this forum and we are glad to help you.

When we add comments into tasks, it will create a conversation for them. We can find that conversation via clicking the ellipsis on the task page:

If we delete the conversation from outlook, all comments within it will be missing:

Please check if you can find the conversation for that task. Please have a try and share with me your outcome. 

Regards,

Neo

This is only happening on some of the tasks items and not all.

Examples:

See in the screenshot below that it "looks" like the last time I updated the ticket was 4/12.

In reality I updated the ticket on 5/13 - see the below screenshot from my email.

The task name I had updated a while back to only be Insured Portal - but this is in fact the same ticket.

I have other examples of this if you need more.

[Information has been removed according to Privacy Policy]   

Hi Mary, 

Sorry for the delayed reply. 

I'm involving more resource about this issue and we will update this thread once we get any progress. Thanks for your understanding. 

Regards,

Neo

Hi Mary,

We have reviewed the case and come to the conclusion that we need to involve the related team for further investigation. We will send you a private message for further instructions on how to do this. You can access your private message here.

Regards,

Sheen

Dear Microsoft Agent,

I have 15 tasks with comments where comments have been dissapeared. Can you investigate why I can't see them ? Creating new Tasks with comments is possible. The same issue presist also at my colleagues. In the dashboard I can still see 'there is a comment' but when I open the task, nothing is visible.

Hope to hear from you soon.

I had the same problem, adding comments to a task and then they are missing when you look again. I spent some time to try to isolate this, and it was extremely weird what I found. The comment problem occurred for me when I pasted in e-mail text as a comment. First I thought there may be a character limit, but it was stranger than that.

If I paste this in, the comment DOES NOT get saved - if you reload the planner page it is gone.

From: Mickey Mouse 
Sent: 12 September 2019 16:46

However, this comment is saved:

From Mickey Mouse 
Sent: 12 September 2019 16:46

See the difference? I removed the colon after 'From'. If I put the colon after Mickey instead, that is fine too.

Surely that should help Microsoft debug this??

It would be lovely to think so, but just noticed that someone else found this 18 months ago....!!!!

https://answers.microsoft.com/en-us/msoffice/forum/all/cant-use-certain-text-in-a-planner-comment/c205cd8f-b643-4cb6-b3f5-0200c5152028

And there's SO MANY people with this problem over 4 years:

https://answers.microsoft.com/en-us/search/search?SearchTerm=office365+planner+comments&IsSuggestedTerm=false&tab=&isFilterExpanded=false&CurrentScope.ForumName=msoffice&CurrentScope.Filter=msoffice_o365Admin-mso_other-mso_o365b&ContentTypeScope=#/msoffice/msoffice_o365Admin-mso_other-mso_o365b//1

Same issue here.. seems to happen most often when I try to copy and paste email discussions into the comments.  I'm wondering if there's a character limit placed on the comments field.

This is really aggravating and may force us to look for an alternative tool.  See below.  Comments were inserted for each one of these entries that are now showing as empty.  At first they saved, then later they disappeared.