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Please keep in mind that the Microsoft account recovery process is automated, so neither Community users, Microsoft moderators, nor Microsoft live support will be able to assist in the process. We recommend checking out the following resources for help in regaining access to your account:
· I can't sign in to my Microsoft account - Microsoft Support
· Help with the Microsoft account recovery form - Microsoft Support
· How to recover a hacked or compromised Microsoft account - Microsoft Support
February 27, 2024
Hello! Are you trying to recover or access your Microsoft Account?
Please keep in mind that the Microsoft account recovery process is automated, so neither Community users, Microsoft moderators, nor Microsoft live support will be able to assist in the process. We recommend checking out the following resources for help in regaining access to your account:
· I can't sign in to my Microsoft account - Microsoft Support
· Help with the Microsoft account recovery form - Microsoft Support
· How to recover a hacked or compromised Microsoft account - Microsoft Support
Unable to access Hotmail account
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This is Frank and I’m an Independent Outlook Advisor. I’m glad to assist!
Sorry to hear that you have trouble getting access to the Hotmail account.
Pleas be advised that accounts are deleted after 365 days due to inactivity if you don't log in. That means, all messages, folders, contacts will also be purged/deleted permanently. If this happens, that specific email address will be available but all items could no longer be recovered - means it will be a newly created account.
If you need further clarifications, please let me know.
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Well Frank
She has been able to continue using this account with Facebook without issue. So I don't think I activity is the problem. Facebook Gameroom just started this confirm identity ****, followed by outlook (formerly hotmail).
Thanks for the suggestion nonetheless.
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I understand that the Hotmail account is linked to a Facebook account. However, it will not keep the Hotmail account active. For you to keep it active, you have to login to the account at least before it is tagged as dormant. If Facebook prompts to confirm your identity that means the account is inactive or worse does not exist anymore. It is really frustrating to have this kind of issue since it happened to me before.
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Incoming emails to the account will not keep the account active. It is when you access the account itself
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The Hotmail address is the 'name' used to login to the Facebook account.
It is also the contact address for the Facebook account.
Emails sent by Facebook to the old address are bouncing back to Facebook which is why Facebook is asking for the confirmation.
Where is she seeing the subscription emails?
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Question Info
Last updated October 10, 2023 Views 210 Applies to: