Connected, secured to wifi, but no internet access

Hello Rachel,

Thank you for posting your query in Microsoft Community.

I'm extremely sorry for the inconvenience. I will help you regarding this.

Please try the following methods and check if that resolves the issue:

Method 1: Run the Internet Connections Troubleshooter and Network Adapter Troubleshooter

Step 1: Run the Internet Connections Troubleshooter

This troubleshooter is an automated Windows 10 inbuilt tool which finds and fixes the common issues with the Internet Connections on the computer. Perform these steps to run this tool and check if that helps.

1. Press “Windows Logo” + “W” keys from the keyboard.
2. Type “Troubleshooting” in the search bar and press “Enter”.
3. In the “Troubleshooting” window, click on “View All” on the left pane.
4. Click on “Internet Connections”.
5. Click on “Advanced” and then click on “Run as Administrator”.
6. Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

Step 2: Run the Network Adapter Troubleshooter

This troubleshooter is an automated Windows10 inbuilt tool which finds and fixes the common issues with the Network Adapter Settings on the computer. It also checks if the network adapter drivers are up to date or not. It may also provide you some clue about the hardware failures happening to the Network Adapter. Perform these steps to run this tool and check if that helps.

1. Press “Windows Logo” + “W” keys from the keyboard.
2. Type “Troubleshooting” in the search bar and press “Enter”.
3. In the “Troubleshooting” window, click on “View All” on the left pane.
4. Click on “Network Adapter”.
5. Click on “Advanced” and then click on “Run as Administrator”.
6. Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

Once after running the troubleshooters, check troubleshooting reports and let’s know the details. You may also try out the suggestions given by the troubleshooter and check if that helps.

You may also try uninstalling and reinstalling the latest Network Card Drivers from the computer/network card manufacturer’s website and check the status of the issue.

Method 2: Uninstall and Reinstall the Network Card Drivers.

 Step 1: Uninstall the Network Adapter Drivers

1. Press “Windows Logo” + “X” keys on the keyboard.
2. Click on “Device Manager” from that list.
3. Search for the Network Adapter from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers from the computer.
4. Follow the on-screen instructions to complete it and the restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website:

Step 2: Go to the Computer or Network Card manufacturer’s website and search for the latest Windows 10 drivers available for the Network Card model and then install it by following the instructions given in the website.

You may also refer to the articles given below, try the suggestions given in them and check if that helps:

Wired and wireless network problems
http://windows.microsoft.com/en-IN/windows/network-connection-problem-help#network-problems=windows-8&v1h=win8tab3&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

(Applicable for windows 10 also.)

Please wait while the system check for the updates. If updates are found, click on Install updates.

Hope the information helps to fix the issue, if you have any further queries, feel free to post. We are here to assist you.

Thank you.