Hello my name is Yohandi
SendGrid is a third-party application which you use to perform an SMTP relay?
Do you have an Office 365 Business subscription?
If you have a subscription of Office 365 Empresarial you must validate the IP address of the application, it is possible that it is on a blacklist.
To check the IP address you can use the MXTOOLBOX tool
https://mxtoolbox.com/blacklists.aspx
If the IP address is not blacklisted then I recommend adding the IP address in the SPF record in the DNS host and thus avoid that the emails are received in the Junk Mail. What is happening is that the mail provider of the recipients are not validating the
sender's authenticity and therefore receive them in the Junk Mail.
For more information on how to set up a multifunction device or application to send email using Office 365 vist de likn below. I recommend you the therth option.
https://support.office.com/en-us/article/how-to... 4274-ad18-c805d654b4c4
I wish you an excellent Day
I hope it works for you.
Hi Yohandi
Thank you for the reply,
Yes, SendGrid is a third-party application which you use to perform an SMTP relay.
Yes, I have Office 365 Business subscription.
I have checked my Dedicate IP with MXTOOLBOX tool and results are below:
For SendGrid dedicate IP:
Checking <SendGrid Dedicate IP> against 94 known blacklists...
Listed 0 times with 1 timeouts
For AWS server dedicate IP:
Checking <AWS Server Dedicate IP> against 94 known blacklists...
Listed 0 times with 1 timeouts
Here:
SendGrid Dedicate IP is the static IP for our SendGrid account used to distribute the mails.
AWS Server Dedicate IP it the static IP address for the Linux server of our hosted domain.
Also the main concern is that if user does not check the junk folder then how he will come to know to add the the email address/domain in his safe sender list?
I have paid account in SendGrid, so I want to use SendGrid to distribute the email for my domain. I have updated my SPF record with SendGrid Dedicate IP, but still
getting mails in Junk. Is there anything which I should care? Please suggest.
Is there any way to check my IP blacklist status within Microsoft(hotmail/live/msn/outlook)?
Thanks